Sales Operations Manager / Co-Founder
Hanna Cakes
Total years of experience :8 years, 9 Months
• Ensure daily production targets are met by coordinating baking schedules and managing workflow to optimize efficiency and minimize downtime.
• Maintain appropriate inventory levels of raw materials and finished products, ensuring timely reordering and reducing waste through effective stock management.
• Handle customer inquiries and complaints, ensuring a positive customer experience, and develop sales strategies including promotions to attract and retain customers.
• Developed and maintained strong relationships with clients, providing exceptional customer service, addressing client needs, and resolving issues promptly to encourage repeat business and customer loyalty.
• Develop and manage the bakery’s budget, monitor expenses, implement cost-saving measures, and prepare financial reports to inform decision-making.
In this company i had to manage daily operations, optimizing product efficiency, and developing effective sales strategies. I also had a responsibility to lead the production team, ensuring quality control, identifying new business opportunities and maintaining client relationship.
This company involves promoting and selling unique, handmade crafts and art pieces to customer both in-store and online, as well as at various events. As I had worked in this company I have a strong background in sales, excellent communication skills, and a deep appreciation for handcrafted items and had a responsibility to engage with customers, meeting sales targets, organizing product displays.
Subjects included important function in business such as Accounting, Macro & Micro Economics, Business Studies, Marketing, Taxation
I had studied Business Studies which included Marketing, Analysis, Management, Finance and Sales.