Senior Consultant
Deloitte USI (Project Management Office)
Total years of experience :9 years, 9 Months
Key Result Areas: Orchestrated the portfolio of projects, overseeing resource allocation, strategic direction, effort estimation, budgeting, risk mitigation, stakeholder engagement, and program execution to ensure successful project completion. Led a strategic PMO initiative to bolster cross-functional collaboration, implementing streamlined processes and tools. The result: improved communication, enhanced teamwork, and accelerated project delivery across diverse functional areas. This initiative drove organizational synergy and achieved performance excellence. Managed project key objectives, critical path milestones, and overall project status, proactively identifying and resolving project problems and issues. Monitored and enhanced operational performance, optimized processes, fostered ongoing stakeholder partnerships, and cultivated external relationships to drive business expansion. Proficiently manage budgets, meticulously review project financials, and authorize budget adjustments as needed to ensure optimal financial performance and project success.
Established strategic global supply chain partnerships and forward operations centers, enhancing operational readiness and facilitating seamless supply chain management on a global scale.
Streamlined order fulfillment processes, monitoring customer demands, and optimizing operational efficiency to keep supply chain costs under control.
Developed and implemented robust supplier performance scorecard in eCommerce dropship operations, established performance metrics and evaluation criteria. Elevated supplier accountability, reduced lead times, and enhanced overall operational efficiency, resulting in 15% reduction in fulfillment errors and 18% increase in on-time delivery.
Elevated CSAT and NPS scores by implementing customer-focused initiatives, optimized processes, and enhancing communication, contributing to 13% increase in CSAT scores and 15-point improvement in NPS.
Enhanced product descriptions for SEO optimization in a high-volume eCommerce environment. Achieved significant increase in search rankings, resulting in 20% rise in organic traffic and a notable online presence.
Ensured product listings on the website to comply with various import regulations and requirements, also all product information is accurate, complete, and up-to-date.
Conducted audits/updates on all top-selling product listings to ensure proper operation and optimization; identified potential compliance issues and resolve them.
Implemented catalog standardization initiative resulting in 20% enhancement in product discoverability and substantial 15% increase in customer engagement. Standardized product data led to a streamlined user experience, positively impacting conversion rates and customer satisfaction.
Used various advanced and in-house tools for working with SKU# assignments, reports, dashboards, product photography and video, illustrations, e-commerce platforms, and website templates.
Enhanced content guides placed within product listings to augment descriptions. Optimized listings-keywords, tags, metadata.
Coordinated with the team and assisted in the process of Lead generation.
Steered the sales forecasting activities through data gathering and developed reports for Business Manager and set performance goals accordingly.
Masters degree in MBA with Marketing specialization