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Prathiba Dias, Customer Care Executive

Prathiba Dias

Customer Care Executive·Port city BPO,

United Arab Emirates

Diploma, English

Work experience

Total years of experience: 2 years, 2 months

Customer Care Executive

March 2026 - Present

Port city BPO,

Colombo 5, Sri Lanka

March 2026 - Present

* Coordinated
with the technical support team to resolve complex intemational
customer sues effcien + Assessed and monitored student progress through regular evaluations and provided constructive feedback.
Company industry:
Business Process Outsourcing (BPO)

Customer Care Executive

January 2025 - December 2025

Konnect BPO,

Dehiwala-Mount Lavinia, Sri Lanka

January 2025 - December 2025

+ Handled and documented customer complaints and feedback. escalating Issues when necessary o improve service qual.
Company industry:
Business Process Outsourcing (BPO)

Teacher

February 2024 - January 2025

Skyine British Intematonal

Colombo 1, Sri Lanka

February 2024 - January 2025

Company industry:
Corporate Management Office

Education

Aquinas college of higher studies

October 2024

October 2024

Diploma, English

Sri Lanka

Kingston College International

January 2024

January 2024

High school or equivalent, Commerce

Sri Lanka

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Beginner