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Misses Basma, Customer Service Specialist

Misses Basma

Customer Service Specialist·DU

United Arab Emirates

Higher diploma, education

Work experience

Total years of experience: 10 years, 4 months

Customer Service Specialist

October 2021 - August 2025

DU

Abu Dhabi, United Arab Emirates

October 2021 - August 2025

+ Delivered exceptional customer service while managing a high volume of customer
interactions in a fast-paced telecommunications environment.
+ Built and maintained strong customer relationships, contributing to customer retention and
satisfaction,
+ Resolved complex customer concerns efficiently while ensuring compliance with service
standards and company policies.
+ Utilized CRM systems to manage customer records, track interactions, and support business
objectives.
+ Consistently achieved performance targets through effective communication and customer
engagement.
+ Collaborated with multiple departments to ensure seamless issue resolution and service
delivery.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service Specialist

December 2019 - September 2021

Vodafone Egypt

Port Said, Egypt

December 2019 - September 2021

+ Provided professional support to customers across multiple service channels.
+ Managed inquiries, complaints, and account-related issues while maintaining service quality
standards.
+ Developed strong customer relationships that enhanced customer loyalty and satisfaction.
+ Accurately documented customer interactions and service requests through CRM systems.
+ Supported business growth through effective customer engagement and service excellence.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Marine Specialist & Operations Coordinator

January 2018 - July 2019

Consult Navigation Agency

Port Said, Egypt

January 2018 - July 2019

+ Coordinated vessel operations, logistics activities, and maritime documentation.
+ Managed communication between clients, authorities, and operational teams.
+ Ensured compliance with regulatory and operational requirements.
+ Supported business continuity through effective scheduling and coordination activities.
+ Maintained accurate operational records and reports.

Company industry:
Maritime & Marine Engineering

HR & Administration Assistant

January 2015 - January 2018

Sphinx Shipping Agency

Port Said, Egypt

January 2015 - January 2018

+ Supported senior management with daily administrative operations.
+ Managed employee records, documentation, and confidential information.
+ Coordinated recruitment activities, interviews, and onboarding processes.
+ Organized meetings, schedules, travel arrangements, and internal communications.
+ Contributed to improving administrative efficiency and workflow organization.

Company industry:
Shipping
Job role:
Human Resources and Recruitment

Education

Port Said University

January 2017

January 2017

Higher diploma, education

Egypt

Damietta University

January 2015

January 2015

Bachelor's degree, English Literature

Egypt

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DOCUMENT MANAGEMENT
Intermediate
DOCUMENT MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Secretarial
Expert
Secretarial
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Certifications
experience certificate
Du
Nov 2025
Show credentials

Hobbies and interests

Reading and learning new languages

Reading is one of my favorite hobbies because it helps me expand my knowledge, improve my thinking skills, and discover new ideas. I enjoy reading books, articles, and educational materials on various topics. I am also passionate about learning languages, as it allows me to communicate with people from different cultures and broaden my understanding of the world.