Prathima Naidu

As Director Business Excellence at C3I SSPL, Hyderabad.

 Rich experience in six sigma - quality initiatives and metrics reporting for various regions and processes
 Possess expertise in working on international and multicultural environments with the distinction of expanding businesses from scratch and streamlining operations.
 Deft in conducting various technical training sessions for enhancing performance & quality of service.
 Resourceful at maintaining business relationship with clients to achieve quality service norms by resolving their service related critical issues.
 Proficient in streamlining Quality management system techniques to enhance customer satisfaction.
 Formulating the service standards and guidelines that serve as the benchmark for the excellent service delivery thereby contributing towards the service revenue generation.
 Handling Back Office operations, maintaining and measuring the performance of processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements.
 Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity; developing and maintaining all the metrics for the client management showing the critical performance levels.
 Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end.
 Renowned as Process Owner/Management Representative for QMS: ISO 9001:2000 Quality Management System implementation drive.
 Identifying improvement areas and implementing measures to maximize customer satisfaction level.
 Leading set up of new divisions and transitioning processes from client’s location to the facility; setting up, stabilizing processes and ensuring smooth commencement of operations.
 Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
 Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines; steering Six Sigma projects for enhance performance across all functions.
 Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employees.
 Handling new recruitment, conducting interviews for internal job postings, organizing training and continuous learning programs for the team.