Pratik Kumawat

• Managed Meta Ads campaigns to increase hotel booking enquiries and online visibility.
• Designed ad creatives using Canva and AI tools, and managed Meta Business Suite.
• Planned audience targeting, optimized campaign performance, and shared campaign reports with the client.

• Assisted customers in selecting suitable building materials based on their project requirements.
• Prepared quotations, processed orders, and maintained accurate sales documentation.
• Coordinated with warehouse staff to ensure product availability and timely deliveries.
• Followed up with customers regarding order status and resolved delivery-related queries.
• Coordinated with suppliers to maintain stock availability and support business operations.

• Delivered Facebook Ad campaigns for three retail and fitness clients, owning creative direction, audience
targeting, and A/B testing.
• Boosted lead generation and brand visibility through structured, data-backed campaign reporting.

• Founded and operated a D2C e-commerce store end-to-end, owning sourcing, cataloging, pricing, and daily
platform management.
• Leveraged ChatGPT and Claude to accelerate product research and streamline creation of product listings and
marketing copy.
• Used AI-assisted workflows to draft and optimize SEO-friendly product descriptions, improving content turnaround
time.
• Managed Meta Ads campaigns with ₹1, 73, 500 in spend, generating 1, 318 website purchases and ₹10, 75, 751 in
conversion value at a 6.2× average ROAS.
• Processed and fulfilled approximately 1, 800 customer orders, coordinating packaging, courier dispatch, and
delivery tracking.
• Reduced delivery failures by resolving NDRs and RTOs through proactive customer follow-up calls.
• Coordinated inventory, stock updates, and vendor communication to prevent overselling and stockouts.
• Delivered consistent customer experience by resolving inquiries and refunds via calls and WhatsApp support.
• Analyzed Shopify Analytics data to track sales trends, product performance, and cart abandonment.

• Managed daily Shopify store operations, including product listings, inventory updates, and order processing.
• Processed customer orders and coordinated with vendors and logistics partners to ensure timely deliveries.
• Responded to customer inquiries via email and other communication channels, resolving order, product, and delivery-
related issues.
• Maintained accurate inventory records, tracked shipments, and handled returns and exchanges.
• Generated invoices and maintained order documentation to ensure accurate records.
• Prepared sales and inventory reports using Microsoft Excel to support business operations.

• Assisted walk-in customers by understanding their requirements and recommending suitable products.
• Delivered excellent customer service by resolving customer queries and ensuring a positive shopping experience.
• Managed billing, cash handling, and maintained accurate sales records.
• Monitored inventory levels and coordinated stock replenishment with suppliers.
• Maintained organized product displays and ensured product availability.
• Prepared daily and periodic sales reports.

• Owned product listing accuracy and catalog updates, supporting promotional campaigns and online sales activity.

• Drove product promotion and online sales initiatives for a growing retail brand.

• Managed social media content and digital marketing campaigns for multiple client accounts.
• Assisted in campaign planning, execution, and performance reporting.
• Coordinated with clients and internal teams to support marketing activities.

• Established brand presence through content creation and foundational SEO strategy.

• Managed outbound customer communication for U.S.-based campaigns.
• Assisted customers with promotional information and handled customer interactions professionally.
• Maintained call logs and customer records while meeting daily productivity targets.