Senior System Administrator
ZAK Solutions for computer systems
Total years of experience :19 years, 7 Months
➢ Project Management in Various Ministries
➢ Design & Architecture IT solutions to Various Ministries.
➢ Managing Windows server, Microsoft Exchange server.
➢ Maintaining HP Storage (NAS, DAS), Backup and Restore
➢ Installing VM ware ESXi and Migrating from Physical to Virtual Machines.
➢ Implementing and Administrating Networking.
➢ Leading 4 System Administrators team and handling L2 Escalations
➢ Providing support to Dell Customers for Large Enterprise level.
➢ Troubleshooting Servers, Windows server based related issues over telephone.
➢ installing Server and building the server environment using remote access.
➢ Planning of Active directory, DNS, DHCP, IIS, and other services based on Customers requirement.
➢ Troubleshooting customer related issues using remote access.
➢ Implementing and usage of Avaya phones.
➢ educating the Level 1 agents of Dell customers and providing presentations based on Windows server.
➢ conducting various projects in teaching the concepts of latest Technology used in IT infrastructure.
➢ implementing new plans, which are cost effective using new technology.
Worked as a front line agent supporting HP notebooks. Providing technical assistance to North American customers for HP and Compaq notebooks. We support for all kind of hardware and software problems. Taking remote access of the customer’s computer (VNC server) and resolving the issues online. In my tenure, I developed myself in communication skills and customer handling skills.
➢Troubleshooting Microsoft windows vista / 7 related issues.
➢Setting up local network and installing printer and other devices in the same network.
➢Strong Analytical skills in identifying the issue and providing quick resolution.
➢Deploying Operating systems and other basic software
Worked as Trainee for the period of 3 months and promoted as Customer Support Field Engineer, and responsible for maintaining Annual Maintenance Contracts of various companies and Industries and its clients, and assisted in various projects which were successfully commissioned within the cost and time schedules given.
➢Implementation, Installation and Administration of Windows 98/NT4.0/XP/2000/2003.
➢System assembling, Maintenance and troubleshooting.
➢Industrial PC Assembling, installation and Network implementation on client place.
➢Managing Operating system upgrades, Software Updates, Antivirus software updates.
➢Managing Local Area Network.
Worked as Faculty and System administrator and maintained AMC’s personally. I was responsible for teaching Basic hardware and troubleshooting and other work profile includes:
➢Teaching Hardware and networking.
➢System assembling, Maintenance and troubleshooting.
➢Technical support for hardware and software implementation to other Branches.
➢Managing Operating system updates, Software Updates, Antivirus software updates and Firewall.
➢Managing and Backing up Company Data.
➢Managing Local Area Networking.
Bachelor degree in Computer Applications.
Diploma in Electronics and Hardware Engineering