Praveen Menon

- Serve as the primary liaison for newly acquired clients across the U.S., Dubai, and India, fostering long-term relationships that resulted in 90% repeat business, multi-year renewals, and steady growth in resource engagement.

- Defined product vision and roadmaps for 20+ enterprise and B2B applications, aligning business goals with user needs while maintaining 15% schedule variance even in aggressively planned projects.

- Led enterprise CCaaS modernization programs as Program & Implementation Lead, migrating legacy NICE CX and Avaya environments to Genesys Cloud CX with Microsoft Dynamics CRM and Pexip A/V integrations; served as the primary liaison coordinating cross-functional teams to transition multiple contact center operations upto 350+ agents and across all channels of communication.

- Led requirement discovery sessions with business and end users, translating insights into clear documentation, user stories, and acceptance criteria for aligned Agile delivery.

- Managed cross-functional Agile teams (architects, UX, developers, QA) of 20+ members, driving backlog prioritization, sprint planning, and release tracking in Azure DevOps to achieve 90-95% sprint completion.

- Collaborated with client-side vendors and contractors to synchronize release schedules, manage dependencies, and ensure consistent delivery quality across distributed Agile environments.

- Partnered with C-level executives and business directors to build intuitive Power BI dashboards, translating delivery metrics and customer insights into actionable business intelligence.

- Mentored team members in Power BI, Agile practices, communication, and customer engagement to strengthen internal capability and collaboration maturity.

- Collaborated with global clients during requirement scoping, RFP responses, and technical demos as part of a five-member pre-sales team that consistently exceeded annual targets by 150%, securing over $15M in automation solution wins across diverse business domains.

- Aided design of custom automation frameworks and delivered 10+ proof-of-concept demos using Selenium and Experitest SeeTest, to reduce manual testing effort for client projects by up to 40%.

- Engaged with clients across multiple industries, gaining exposure to varied use cases and developing a strong understanding of cross-domain business needs.

- Developed software modules for telecom signaling platforms and hardware systems during the early phase of my career, supporting feature releases, performance optimization, and maintenance activities for global enterprise clients.