Manager
Oman Insurance
Total years of experience :20 years, 3 Months
Responsible for Medical Approvals request to be managed within TAT for entire UAE, Oman and Qatar Branch and also managing the responsibility of Vendor Manager for Motor Renewal for OIC as a whole.
Service Quality Coordinator for the department handling responsibility of managing Invalid Complaints
Pan India Renewals tracking & management
Monitor & Manage Team’s contribution to Service Level of Overall Dept.
Manage overall Department’s cross sell targets.
Prepare and monitor the departmental MIS for overtime and allowances.
In charge for the department’s internal audit for Credits & Reversals
Monitor and control team performance thorough monthly evaluations.
Prepare the KPI for the team.
Responsible for the development of the agents on production floor as well as training through regular observation, feedback and performance discussions.
To conduct timely training modules within the team on various areas that needs improvement relating to the campaign.
from
from