HR Operations Manager
Myspace Retail Services
Total years of experience :12 years, 2 Months
Responsible in handling all day-to-day operations of the company. Handle recruitment of new employees, implement policies & procedures, manuals and guidelines for the company, create new job descriptions, implement software system to manage projects, meet vendors and negotiate contracts, maintain data, documentation to ensure compliance for internal audits, and other ad-hoc duties.
• Setup and handle the full spectrum of Human Resources functions and other HR related support services.
• Coordinate & manage recruitment, screening of CVs, interviewing, & sourcing activities
• Handle on-boarding and induction of new employees.
• Create accurate job descriptions for all employees.
• Develop and implement HR policies and procedures.
• Handle & resolve employee grievances, complaints, concerns, and disputes.
• Educate company policies and rules to employees to ensure understanding & compliance.
• Develop & implement annual performance appraisal system.
• Ensure compliance and maintain records to ascertain with UAE regulations and internal audits.
• Oversee general office administration including office establishment & coordination, purchasing office equipments, facilities management, trade licenses & visa renewals, stationary and other materials.
• Set up the HR department and manage end to end HR activities for the company.
• Liaise with PRO, manage & handle all visa procedures for new employees.
• Handle new employee induction and arrange all formalities for the new joiner.
• Support and assist the HRD in designing compensation and benefits programs. Advise management and staff on compensation issues.
• Represent the company and liaise with Mercer to participate in compensation & benefits surveys to ensure availability of market information & trends.
• Develop and implement a comprehensive short-term incentive program, directly linked to performance and company targets.
• Manage end-to-end performance appraisal system that drives high performance with best practices.
• Ensure that appropriate KRAs & KPIs are set to drive continuous improvement.
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Develop and implement HR policies, procedures and employee handbook for AceTech and Jagal.
• Payroll and data management of about 300+ expat employees across UAE and Nigeria.
• Provide analysis and recommendations in areas such as performance & career mgmt, talent mgmt, organizational assessment, succession planning, workforce planning and change management.
• Prepare & manage HR documentation and support for internal & external audits.
• Develop dashboards & MIS reports for mgmt. and provide decision support through HR metrics.
• Coordinate & conduct training of new systems/applications/procedures of the company.
• Conducted training need analysis and implemented an e-learning system for UAE & Nigeria region. Set employee personal goals and provide support to ensure the goals are achieved.
• Counsel and coach employees and managers regarding HR practices and policies.
• Implement & manage the administration of the Human Resource Information System (HRIS/HRMS)
• Bridge management and employees, handle employee grievances and other difficult situations in a sensitive and respectful manner, work closely with legal, supervisors and management. Facilitate formal/informal complaints to resolution, disciplinary actions and terminations.
• Post vacancies on websites and manage the career website & applications.
• Assist in the recruitment process, manage data and benchmark positions.
• Make salary recommendations for new/existing members. Revise job specifications and descriptions.
• Global network & coordination of HR colleagues to ensure effective and efficient deployment of processes, policies and procedures across the group.
• Involved in the centralization of benefits, data and payroll management across the group with multiple countries, multiple currencies, & policies for around 4000+ employees.
• Liaise with the WEH & WPS vendors and finance team to ensure smooth payroll process.
• Design, develop and implement performance appraisals (360 deg) followed by succession planning.
• Involve in internal and external audits and carry out all audit requirements.
• Data integration, design process workflows, preparation of AS IS & TO BE docs, reports restructuring whilst Oracle HRIS (R12.1.2) implementation
• Provide training & support on issues with Oracle and bridge between HR & IT departments.
• Liaise with IT team on any policy changes / enhancements / developments in Oracle. Testing developments and newly configured processes in test instance before moving to production.
• Assist in compiling various HR metrics, analyze and identify trends within the organization.
• Handle employee inquires on HR policies, payroll and Oracle system.
• Handle employee relations, worker’s grievances, investigate and take necessary actions.
• Oversee a team of analysts.
• Suggest developmental strategies to senior management for effectiveness and efficiency of processes.
• Apply lean sigma methods to analyze process and identify issues related to performance and customer satisfaction.
• Research, gather info and analyze required data, revise job related specifications, make recommendations and submit the analysis & presentation to the management to take respective actions for development of the processes.
• Prepare and deliver presentations to the client & internal team on improving processes and & customer satisfaction.
• Manage a team of executives.
• Involved in planning & recruitment management; meet with managers to evaluate vacancy requirements, pre-screen resumes by comparing to job requirements, selection & interviewing candidates, employee assessment, report all shortlisted candidates to the management, and ensure recruitment cycle goes smoothly
• Managed rewards & recognition, performance appraisal, achieving of KPI’s through performance and career management
• Assist in the study of attrition/retention process, analyzing trends with exit interview data and recommend appropriate course of action to the management.
• Handle leave management, employee database management, roster management, attrition analysis, employee transfers (BG to BG) in Oracle system and other ad-hoc reports as per management
MBA (HR) from Salem University
Certified Human Resource Professional (CHRP)
Lean Sigma Executive Certification
Diploma in Computer Applications