Manager
Bharti Airtel
Total years of experience :22 years, 9 Months
Oversees and directs the day-to-day activities of datacenter, ensuring that systems, services, and infrastructure work reliably and securely.
Leading team that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.
• Leading team of 45 (9 Airtel Role and 36 on Manage partner Role)
• Leading Monitoring and Incident processes for 700+ servers, SAN, switches
• Creating and updating of SOPs & MOPs
• Provide direct user support by handling help desk escalations
• Vendor management, negotiating contracts for equipment & services
• Oversee Upgrades and Installations
• New Deployment and removal of EOSL
• Played a critical role in deployment Redhat Open stack Cloud
• ITSM (Monitoring & Automation Tools) used- Nagios XI, WUG, Service Now, BMC Remedy, Netcool, Ansible
• Transformation- Migration of service from bare metal to Vmware
• Auto-Ticketing for service alerts and route to appropriate Bin
• Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
• Deliver business strategy and developed systems and procedures to improve operational quality and team efficiency
• Manage and motivate team to promote collaboration and keep members on-task and productive.
• Develop and implement high-quality work environment as measured through employee satisfaction ratings.
• Monthly governance meeting to assess quality, timeliness and compliance of deliveries, maintain tight cost controls with maximize business operational efficiency.
• Support regulatory compliance by overseeing all audits to verify protocol adherence.
• COPEX & OPEX reduction
Keep Uptime according to KPI & Continual improvement plans
User access management
Server Backup management
Health & PM of servers
Management of AMC Records & Hardware warranty
Server hardening as per MOP
Patch upgradation
Spare management
Analyzed issues to identify troubleshooting methods
needed for quick remediation.
Followed up with clients to ensure optimal customer
satisfaction following support engagement and
problem resolution.
Described solutions to customers to assist in problem
Worked with the software development team on
reported errors and bugs on newly released software
and assisted in the deployment of release fixes.
Uploaded new software, rolled out updates and
applied patches to NMS servers upon release to
thwart and threats from penetrating networks.
Created support documentation that empowered
and enabled user community to extend skills,
leverage system features and finds resolutions to
questions without intervention from the support team.
Project - Rollout of NLD Transport Network of Saudi
Telecom (STC)
Reviewed and tested installations for compliance
with quality control standards.
Power on & Configuration of site Equipment (SDH,
routers & switches)
Configuration of new DCN devices for Transport
Network management
Updated software and firmware with latest patches.
User Acceptance Testing (UAT)
Site cutover in coordination with NOC
Installed, maintained and supported data network &
applications.
Performed day-to-day monitoring, management,
administration and support on incidents.
Preventive Maintenance of all devices.
Local Backup management.
Acceptance testing of new devices.
Spares management.
Controlled site engineering activities to maintain
work standards and meet quality assurance targets.
Kept installation project on schedule and within
budget while serving as the team leader.
Ensured Deployment compliance with product
specifications and standards requirements.
Oversaw work of direct report engineers, including
problem-solving and quality assurance validation.
Prepared, checked and coordination with customer
Documentation to support handover and Invoicing.
Used remote diagnostic tools to identify sources of
certain customer issues.
Investigated and corrected problems with OMCR,
Switch, BSS and RS devices.
Established, repaired and optimized networks by
installing wiring, cabling, and devices.
Set up hardware and software in optimal
configurations to meet network performance
requirements.
Managed system- operating system and software
deployments, as well as any related upgrade
problems.
B.Tech (4yrs) In Electronics & Communications.
PGDBA in Marketing Management
Diploma in E&CE
