Retail Store Manager
Marks & Spencer - India
Total years of experience :16 years, 0 Months
Key Responsibilities:
• Efficient Management of the store which is 24567 sq ft. in size
• Develop a Management and store team which is motivated, committed and high performing
• Achieve Financial objectives in both top and bottom line by constant monitoring and reviewing the BU performance and KPI’s
• Identify Customer requirements by establishing rapport with both Customer and team to understand service requirements
• Maintains operations by initiating, coordinating, and enforcing training, operational, personnel policies and procedures.
• Being aware of local competition and respond accordingly to create competitive advantage
• Line manage Commercial / Finance & Operations Managers and the store team through constructive performance coaching to achieve results
• Being fully compliant with health and safety requirements to provide a safe environment for the staffs and Customers
• Ensure store staffs are trained in Customer Service requirements and CSAT results are monitored and consistently improved
• Store to be well Merchandised all times with the help of Visual Merchandising team
• Monitor feedback from staff and Customers on products, services and give feedback to relevant stakeholders as required
• Engage staff in the store with regular briefings, one-on-one meetings, monthly / quarterly team meetings
• Role modeling and driving the culture of recognition in store
• Develop people capabilities of both Managers and team members by providing them with timely and constructive feedback
• Taking team through monthly, quarterly and annual performance appraisal, help in formulating a development plan as required
Key Responsibilities:
• In charge of entire store comprising about 7800 sq. ft. of carpet area
• Responsible to achieve top-line sales and bottom-line profit through efficient operations
• Review EBIT and take corrective measures to control the variables
• Adherence to SOP standards set by the company at all times
• Proper inventory management with daily, weekly and monthly stock take
• Training and review the performance of DM, ADM and team
• Coordinate with Cluster Manager on regular basis to keep him updated on the deliverables
Achievements:
• Implemented Plano gram & layout changes for Digital category, which resulted in increased sales.
• Achieved 4.5% YTD attrition at store level through employee engagement programs and personal involvement with the team.
• Was instrumental in increasing conversions from an average of 7.9% to 10.2% by putting effective reverse ushering in place, increasing confidence level of staff by developing their knowledge on products, and follow up.
• Developed one ADM to DM through effective coaching and mentoring
Key Responsibilities:
• Responsible for complete store operations
• Achieve sales and profit goals
• In-charge for daily operations of the restaurant in terms of staffing, availability of raw materials, marinated stock, following standards, hygiene practices, etc.
• Overseeing the training of Managers and Team Members
• Interview and hire team members
• Coordinate with Marketing dept. to do Local Store Marketing activities
• Report to Area Coach on daily basis on the performance of the store
Achievements:
• Opened first store in DB Road and third store in Avinashi Road in Coimbatore
• Successfully operated the first drive-thru store in Coimbatore
• Increased sales from 1.2 lakhs to 1.6 lakhs average by LSM activities around the catchment area
• Initiated Family Connect program, through which had a personal connect with the team
• Had maintained the lowest TMTO ratio across all stores in India
• Developed one ARM to RGM, two SM to ARM, five TM to SM
• Operated Market freezer for the all the other three stores in Coimbatore
Key Responsibilities:
• Oversee the smooth operations of Food and Beverage Service department
• Achieve the targeted revenue from Food Court and Banquet operations
• Scheduling staffs as per the requirement
• Check the accounting reports and assist in preparing P&L of the department
• Wastage control through effective projections and control measures
Achievements:
• Increased the revenue of F&B department by tie-ups with companies and industries which boosted Banquet business by 25%
• Streamlined control measures to minimize wastage and maximize profits by 2%
• Initiated weekly stock take for the department to have better control on assets
Key Responsibilities:
• Educating student on the theories of Food and Beverage Service
• Demonstrating various types of service used across the globe; making them practice the same in the Training Restaurant and Bar
• Giving exposure to different theme based events to develop their capabilities
• Organizing Department activities in coordination with other staffs and students
Key Responsibilities:
• Educating student on the theories of Food and Beverage Service
• Demonstrating various types of service used across the globe; making them practice the same in the Training Restaurant and Bar
• Giving exposure to different theme based events to develop their capabilities
• Organizing Department activities in coordination with other staffs and students
1. Food Safety - Certified by The Royal Institute of Public Health and Hygiene, London. 2. Hygiene Practices - Certified by Health and Hygiene Counsel, London. 3. Bar Service - Certificate of Achievement 4. Industrial Exposure Training at Casino Hotel, Cochin in F&B Production, F&B Service, House Keeping, and Front Office.
Secondary School Leaving Certificate (SSLC)