Executive Assistant
Escon Gensets Pvt Ltd
Total years of experience :25 years, 1 Months
Reporting to Managing Director
•Promoted to
Reporting to Managing Director
•Heading a Tele Sales Team of 8 Executive & a Marketing Co-Coordinator
•Ensuring smooth functionality in the Tele-Sales Team
•Total Administration
•Managing Dealers & Branch Manager across locations
•Organizing Schemes, sending communication to Dealers across locations regarding latest & coming up schemes Model wise, clearing their claims etc
•Monitoring dispatches across the Country
•Handling Escalated Sales & Service issues personally
•Report Generation
•Supervising Database Management/ Service coordinator’s
•Single point of contact for Sales, Service issues & Escalations
•Handling Corporate Accounts
•Independent correspondence
•Monitoring stock movements across branches
•Vendor Management - Tracking replacements from Vendors
•Fulfilling Purchase Orders & tracking till closure
•Price negotiations with Vendors
•Planning stock movement & ensuring adequate stock availability to feed the sales requirements.
•Tracking payments as per the given commitments.
•Managing warehouse Management - receipt and issue of materials, inventory management, audit and scrap
•Planning of Inventory base on sales trend
•Planning & scheduling of logistics activities to ensure timely delivery of material at project site
•Handle reverse logistics
•Planning of Inter Branch Transfers region wise
•Initiating Sales across branches
Reporting to Director
•Heading & directing a Service Team.
•Solving Customer issues & ensuring smooth work flow.
•Handling Customer Quarries.
•Negotiating & finalizing prices with vendors.
•Authorizing credit limits & Invoices for customers.
•Handling escalated Service issues.
•Ensuring CSAT is above 95%
Administration for 1 year
Customer care for five years from
Reporting to Managing Director.
•The organization was involved with the development of custom-built software.
•Telephonically handling Customers requirements & sorting out their problems.
•Attending Phone Calls noting messages
Reporting to Director.
•Handling sales and service a leading value added reseller for Wipro as well as third party maintenance with over 1000 installations systems.
•Maintaining accurate Response Time & Down Time.
•Receiving Calls & Allocating the same to Engineers.
•Preparing Quotations & customer interaction.