Prejit Thapa Magar

• Led daily cafe operations as Incharge, overseeing a team of baristas and support staff to ensure
smooth service, high customer satisfaction, and consistent quality standards in a fast-paced
environment.
• Managed end-to-end cafe operations including inventory control, stock ordering, cash
management, and equipment maintenance, resulting in reduced wastage and optimized
operational costs.
• Delivered exceptional specialty coffee service, mastering espresso-based beverages, latte art,
and manual brewing methods while maintaining strict adherence to recipes and presentation
standards.
• Trained, mentored, and supervised junior baristas on coffee preparation techniques, customer
service excellence, and food safety & hygiene protocols.
• Handled customer relations, resolved complaints efficiently, and implemented service
improvements that enhanced guest experience and boosted repeat business.
• Coordinated with suppliers for timely procurement of coffee beans, milk, syrups, and other cafe
essentials while maintaining accurate inventory records.
• Ensured full compliance with health, safety, and food hygiene regulations, contributing to a
clean and professional cafe environment.

• Trained junior baristas to ensure they meet our high standards of customer service and coffee
preparation.
• Regularly checked inventory and restocking supplies as necessary to ensure seamless cafe
operations.
•
Assessed coffee quality to maintain superior taste and customer satisfaction.
• Monitored and evaluated the performance of coffee machines to guarantee efficiency and
reliability in beverage preparation.
• Developed and implemented innovative coffee brewing techniques, elevating customer
experience and setting new standards for coffee quality.
• Crafted and served specialty coffee beverages, including pour-over, cold brew, espresso, and
latte art, adhering to precise recipes and customer preferences.

• Nurture friendly relationships with customers to increase loyalty and boost our sales.
•
Add new menu items based on seasonality and customers preferences.
• Coordinate with vendors and order supplies, as needed (like takeaway cups, milks, syrups, etc).
• Mentored and trained junior baristas on advanced coffee preparation techniques, including
manual brewing methods and espresso extraction, to uphold artisanal quality standards.

• Maintained & operated espresso machines blenders, commercial coffee brewers, coffee pots &
other equipment.
• Ordered, recieved & distributed stick supplies.
• Recieved & processed customer payments.
• Training employees on drinks preparation and proper use of coffee equipments of the cafe.
• Managing day-to-day operations of the cafe.
•
Advised staff on the best ways to resolve issues with clients and deliver excellent customer
service.

• Brewed & served coffee, smoothies shakes & coffee alternatives according to company
standards.
• Cleaned Counters.machines, utensils & seating areas daily.
• Cross sold pastries and sandwiches with coffee orders boosting customers purchase.
• Controlled line & crowd with quick efficient service Education.
• Disscussed Sales of the day with team and also Upselling, cross selling and deep selling.