IT Support Engineer
IHE
Total years of experience :4 years, 6 Months
· Maintain computer systems and software’s of all projects, ensuring smooth operation and minimizing downtime (KEO, PARSONS, WPS Consultants)
· Install and troubleshoot Windows 10, Windows 11, Windows Server 2022, Outlook, and other Microsoft applications.
· Install Office 365 applications and manage Office 365 accounts.
· Perform data backups using NAS storage to ensure data integrity and availability.
· Upgrade internal components of desktops and laptops to improve performance and extend their lifespan.
· Responsible for the IT procurement, maintenance and tracking of the inventory of IT hardware assets
· Install and configure LAN cabling for network connectivity.
· Configure and troubleshoot WIFI devices to provide reliable wireless connectivity.
· Install and troubleshoot AutoCAD products for project-specific requirements.
· Maintain and troubleshoot attendance biometric devices (ZKT) to ensure accurate employee attendance records.
· Collaborate with the procurement team to purchase hardware and software for all projects.
· Manage projects with suppliers and users, negotiating for the best cost-effective solutions.
· Maintain IT asset inventory for all projects, ensuring accurate tracking and documentation of IT resources.
· Set up new IT infrastructure facilities for new projects, ensuring a smooth transition and efficient operations.
· Manage and submit diesel and vehicle tracking reports to management for operational and cost analysis.
· Assist the document controller in organizing and managing project documentation.
Technical Supporting for Apprirs client of USA
· Provide remote support to clients located in the UK and USA, resolving technical issues related to Appriss applications.
· Analyze application logs to identify and troubleshoot issues, escalating to appropriate teams if necessary.
· Address customer queries and provide timely and accurate responses to ensure customer satisfaction.
· Utilize JIRA ticketing tool, ServiceNow, and PRTG Monitoring tool to track and manage customer issues and requests.
· Troubleshoot technical issues reported by clients, ensuring timely resolution and minimizing downtime.
· Maintain a comprehensive record of issues, faults, and their corresponding solutions for future reference and knowledge sharing.
· Assist in troubleshooting Level 1 issues of client database servers, ensuring smooth operations and data integrity.
· Provide technical support for desktops, laptops, printers, Cisco VC devices, and Cisco IP phones, ensuring their proper functioning and addressing any issues that arise.
· Offer dedicated support to global VP, AVP, and Director-level users, providing prompt and effective solutions to meet their IT needs.
· Utilize BMC Remedy ITSM tool to log and manage support tickets, ensuring efficient ticket resolution and documentation.
· Install and troubleshoot operating systems such as Windows 7, Windows 10, and perform software installations including McAfee antivirus, Cisco Endpoint, Visual Studio, Docker, AWS, and VMware.
· Install and troubleshoot Cisco AnyConnect Secure Mobility Client VPN, enabling secure remote access for users.
· Configure VLANs using automation portal, streamlining network configuration processes.
· Manage SCCM (System Center Configuration Manager) installation, updates, and monitoring, resolving site code and version issues.
· Perform patch management using SCCM, ensuring systems are up to date and troubleshooting any related issues.
· Provide support for employees across PAN India during the COVID-19 pandemic, addressing their IT needs and ensuring remote working capabilities.
· Coordinate with vendors and actively participate in facility migration projects, ensuring smooth transition and minimal disruption to IT assets.
· Possess expertise in Windows System Infrastructure, including Windows Server 2016R2 and 2020R2.
· Resolve Azure AD enrollment issues and domain login issues, ensuring seamless access and authentication for users.
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