Service Advisor
Kuwait Gulf Links Transport Company
Total years of experience :10 years, 2 Months
• Receiving customer vehicles for service and repair jobs and raise repair orders in Workshop / Bodyshop.
• Determining and diagnosing issues based on customer description and vehicle condition.
• Translating the customer-reports problems to actionable work orders for technicians to complete the work.
• Ordering necessary parts from suppliers and double-check that they are delivered to technicians.
• Ensure that automotive work provided to customers meets company quality standards.
• Handling and revolving customer complaints regarding services.
• Maintain customer records and enter data into computer databases
• Inspecting vehicle engine and mechanical/electrical components to diagnosing the issues accurately.
• Inspecting vehicle computer and electronic systems to repair maintain and upgrade.
• Conducting routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity.
• Scheduling future maintenance sessions and advice motorists on good vehicle use.
• Repairing or replacing broken or dysfunctional parts and fix issues (e.g. leaks).
• Providing accurate estimates (cost, time, effort) for a repair or maintenance job.
• After completing the job, reporting to Service advisor.
• Inspecting vehicle engine and mechanical/electrical components to diagnosing the issues accurately.
• Inspecting vehicle computer and electronic systems to repair maintain and upgrade.
• Conducting routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity.
• Scheduling future maintenance sessions and advice motorists on good vehicle use.
• Repairing or replacing broken or dysfunctional parts and fix issues (e.g. leaks).
• Providing accurate estimates (cost, time, effort) for a repair or maintenance job.
• After completing the job, reporting to Service advisor.
Bachelor of Degree in Mechanical Engineering.
Physics, Chemistry, Mathematics, Computer science.