Assistant consultant
Tata Consultancy Services - Other Locations
مجموع سنوات الخبرة :13 years, 7 أشهر
• Hands on in Configuring, supporting, troubleshooting, debugging in Cisco IP Telephony networks.
• Configuring and Managing Cisco call manager, CME, CUE, CUC, CER, UCCX, and WFO.
• Worked on CUBE Migration.
• Worked on Cisco with Teams integration using SONUS SBC.
• Managing the cloud solution Telephony system such as Microsoft Teams, Fuze.
• Managing the SONUS SBC on-premises solution for Teams.
• Managing cloud solution Contact center called Nice Incontact.
• Configuring and managing Cisco Voice gateways and CUBE.
• Worked in Teams and Fuze telephony migration
• Managing polycom provisioning server to register the polyphones.
• Worked with Audio code implementation for Teams direct routing.
• Registration and troubleshooting of cisco codecs and Tandberg codecs (SX20, 80, 10, EX90, MX300, 200)
• Firmware upgrading in Cisco Codecs.
• Troubleshooting of Polycom devices.
• Installation and troubleshooting of jabber Movi Client.
• Managing the MCU, TMS, VCS, VCS-Expressway server.
• License uploading in TMS.
• Level 3 support on Video Conference Infrastructure.
• Configure cisco Video Communication Server (VCS) and VCS Expressway.
• Configure Cisco telepresence MCU.
• Configure Cisco Telepresence ISDN Gateway.
• Managing telepresence infrastructure and Endpoints using Telepresence Management Suite (TMS).
• Implement Telepresence solution.
• Configuring Cisco Call Manager 7.x, 8.x
• Providing support for issues related to CUCM, CUC, IP Phones, Video endpoints.
• Knowledge in handling of Service Calls (Tickets).
• Attending daily status report and incident management calls.
• Management of Voice mail users.
• Managing Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, and SCCP.
• Experience in configuring, supporting, troubleshooting, debugging in Cisco IP Telephony networks.
• Handling the Voice equipment’s such as Cisco Unified Communication Manager(CUCM), Cisco Unity Connection(CUC), UCCX, CER, CUPS, Nuance.
• Configuring and Troubleshooting with Cisco Voice Gateways, Analog voice gateways and CUBE.
• Implemented the Voice Gateway and CUBE.
• Handling the Incidents and Requests.
• Using RTMT Monitoring tool for troubleshoot the issues.
• Handled the Migration project for Voice Network.
• Well experience in handling Visio to make topology and designing.
• Configuring and troubleshooting on Cisco Finesse and CUIC Dashboard reports.
• Implemented media sense recording server.
• Implemented and migrated CUCM, CUC, CER, UCCX from 9.x to 11.x.
• Handling Cloud based CDR servers such as ISIUSER and ComSci.
• Deployed and managing expressway for MRA.
• Implemented CUC with DMZ.
• Implemented web based Jabber.
• Moving, Adding and Deleting Extensions.
• Configuring call manager features and services.
• Managing of Cisco Voice Gateways.
• Configuring and Troubleshooting the issues with Cisco Unity Connections.
• Configuring and Troubleshooting the issues with T1/E1 PRI connections.
• Correlate events using traces, logs and monitoring tools to identify the problems.
• Troubleshooting the Network issues and links follow up with service provider to find fault tolerance.
• Configuring VLANs and Trunks.
• Configuring Routing Protocols such as RIP, EIGRP, OSPF.
• Routers and Switches Backup on weekly basis.
• Responsible of Troubleshooting all Computers.
• Responds to phone, e-mail, and personal requests for technical support.
Sl.no Course Place of study Month& year of passing Percentage 1. Diploma (ECE) Pandiyan Polytechnic College (DOTE) 2010 89.92%
2 Higher Secondary Ramakrishna Higher Secondary School 2008 68.03%
3. SSLC Ramakrishna Higher Secondary School 2006 81.80% DECLARATION: I hereby declare that all information furnished above is true to my knowledge. Date: Yours Faithfully Premkumar M
