Senior Property Supervisor (Property Management Division)
Better Homes LLC
Total years of experience :21 years, 3 Months
Managing a direct team of 10 subordinates
Managing portfolio of 2000+ units (Residential, retail and commercial)
Overlooking and advising team members on tenant lease renewals, break lease, non-renewals, MK (CRM) related queries and other general portfolio matters
Addressing team members difficulties and concerns on their individual work requirements
Approving new lease and renewal contracts
Evaluating credentials and rental history of all new tenancy applicants from leasing agents, verifying all income and assets of applicants to ensure they qualify for the resident selection criteria
Advising Landlord on market conditions and rental prices
Ensuring the database is maintained in a timely fashion by the property supervisor for upcoming, vacant, reserved and leased units on MK (CRM)
Handling & resolving escalated issues from tenants
Overlooking the maintenance in-charge for the daily maintenance requirements & operational activities with the Facilities Management company
Approving memos to the landlord accounts department for settlement of tenant security deposits, payments to suppliers, maintenance contractors and FM companies, petty cash expenditure and other miscellaneous payments
Working with the portfolio manager to develop a proactive team
Make recommendations for renewal and/or termination of vendor contracts
Managing portfolio of 200+ individual units (Freehold properties in the areas of JBR, Marina, JLT, Springs, Discovery Garden, Motor city, Arabian Ranches, Uptown Mirdiff, Downtown Burj Khalifa, Old town)
Advising clients on the suitability and lease value of the residences
Evaluating credit and rental history of all new tenancy applicants, verifying all income and assets of applicants to ensure they qualify for the resident selection criteria
Negotiating tenancy contract lease renewals, break lease & non renewals
Advising Landlords on market conditions, rental prices, maintenance matters, legal requirements and other related matters
Hands on experience in promoting and maintaining healthy relationships with tenants and landlords
Handling communication in between owners & tenants
Solving tenant residential issues
Handling & resolving telephone enquiries from agents, landlords, tenants and prospective clients
Updating and publishing the relevant facets of the rental properties on Masterkey (CRM)
Conducting property inspections on renewals, vacating & new lease
Coordinating with contractors for maintenance requirements and daily operational activities for properties. Approving maintenance related quotations
Obtaining & comparing quotes for repair & maintenance and ensuring all maintenance is performed in a timely manner
Issuing memos to the accounts department for settlement of tenant security deposits, rental payments to the landlord, payments to maintenance contractors, petty cash expenditure and other miscellaneous payments
Make recommendations to the landlord for renewal and/or termination of AMC
Customer service involving handling multiple inquiries via telephone and in person
Arranging pick up’s, negotiating transportation rates, following up with shipper and consignee on the local collection charges & raising billing instructions accordingly
Taking care of all airlines customers (i.e. Singapore Airline, British Airways, Lufthansa, Cathay Pacific, Etihad Airways, Martin Air, Cargolux, Das Air etc.)
Handling short landed, damaged and missing cargo claims
Following up with trucks schedule, transit paper work and truck arrival report from the destination
Making daily reports and weekly export reports
Sending invoices to customers and following up with payments
Handling multiple customer calls and inquiries via telephone and in person
Assisting the tracking section i.e. tracking of delayed, lost, damaged and held shipments and also handling bad address and RTS
Entering vital shipment information into the software which is accessed by U.P.S (worldwide) and respective customers online
Entering four hundred plus Airway bills information per day
Preparing daily and weekly reports of shipment progress
Extra responsibilities included delivery and shuttle of shipments authorized by shift supervisor due to urgency of delivery