Guest Services Supervisor
Arjaan by Rotana Dubai Media City
مجموع سنوات الخبرة :8 years, 10 أشهر
• Ensure that all the arrivals and departures are checked.
• To check all the VIP Arrivals for the day and make sure
that they have VIP Amenities.
• To send the DTCM Report for Every Month End.
• Receive guests in a professional and friendly manner,
satisfying guest expectations from arrival through to
departure
• Maintain effective communication with all related
departments to ensure smooth service delivery
• Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of Hotel and local
services and supply information and respond to guest
queries
• Deal swiftly, efficiently and sensitively to Guest
complaints and follows through
• Maintain awareness of guest profiles
• Ensure that the Guest receive the accommodation
he/she is expecting
• Check all cashiering city ledger bills at the end of
shift to ensure that the billing and attachments are correct.
• Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
• Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
• Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
• Provide administrative and clerical support to departments or individuals.
• Schedule meetings and arrange conference rooms.
• Alert manager about cancelations or new meetings.
• Manage travel and schedule and handle information
requests.
• Prepare correspondence and stuff mail into envelopes.
• Arrange for outgoing mail and packages to be picked up.
• Prepare statistical reports, manage spreadsheets.
• Greet and receive visitor.
• Prepare confidential and sensitive documents.
• Coordinates office management activities.
• Determine matters of top priority and handle accordingly.
• Prepare agenda for meetings, takes and transcribes dictation and helps prepare office budget.
• Plans events and volunteer activities.
• Maintain office procedures.
• Coordinate travel arrangements; prepares itineraries;
prepares, compiles and maintains travel vouchers and
records. Coordinate committees and task forces.
• Operate office equipment, such as photocopy machine
and scanner.
• Relay directives, instructions and assignment to
executives and receive and relay telephone messages.
• Direct the general public to the appropriate staff member. Maintain hard copy and electronic filing
system.