Customer Care Agent
Nestlé - Other Locations
مجموع سنوات الخبرة :9 years, 5 أشهر
Assist customers on their enquiries over the telephone.
• Schedule appointments for field representatives to meet with prospective customers.
• Research target audiences by studying their demographics and preferences.
• Ensuring smooth collaboration with clients, agencies, and business partners.
• Regular update and maintenance of customer’s account using computer software programs.
• Assistance with the placement of orders, refunds, or exchanges.
• Answering incoming calls regarding service questions, product problems, billing issues, and general client concerns
1)Assist passengers with checking, baggage claim & boarding process.
2)Answer passenger questions & address concerns in a friendly and helpful manner.
3)Handle customer complain in a calm & constructive manner.
4)Keep up to date on flight information & changes, communicating updates to passengers as needed.
5)Inquire about passenger's lost items onboard.
6)Adhere to airline policies & procedures at all times.
1)Setting up meetings with the prospective clients.
2)Presenting product/service demonstrating to the clients.
3)Establishing new business links.
4)Sales reporting & reviewing performance.
5)Working towards achieving sales targets.
6)Calculating inbound & outbound stock with maintaining ledger accounts.
Fundamentals of Aviation Security. Hazard & Fire Safety Awareness.
Fundamentals of Airline Security. Handling Bomb Treat Calls
Aviation Security Awareness Handling Airline Treats and Terrorist
1)The Travel & Tourism Industry and the Travel Professional. 2)Geography on Travel Planning. 3)Travel Formalities. 4)Air Transport Essentials. 5)Land Transport : Introduction to Passenger Rail. : Cat & Camper. 6)Hotel Product & Services. 7)Water Transport : Ferries & Cruises. 8)Tour Packages. 9)Serving the Travel Customer. 10)Fundamentals in Air Fares & Ticketing. 11)Technology in the Travel Industry. 12)Electronics Booking Tools. ( Amadeus )
1)Principles of Management. 2)Economics & Finance. 3)Fundamentals of Logistics & Supply chain Management. 4)Fundamentals of Transport. 5)Principles of Aviation. 6)Fundamentals of Airport Passenger Handling. 7)Principles of Travel & Tourism. 8)Basic Airline Ticketing.