Prince Brian Viterbo

• Managed client accounts and maintained strong customer relationships.
• Oversaw the end-to-end order process, including approvals, revisions, and delivery
coordination. Served as the primary point of contact for client inquiries and after-sales
support.
• Coordinated with internal teams to ensure accurate and timely order fulfillment.
• Resolved customer concerns and ensured a high level of client satisfaction.

• Resolved customer inquiries weekly through phone, email, and in-person,
achieving a resolution.
• Coordinated with multiple departments to reduce service delays,
boosting client satisfaction.
• Maintained accurate documentation for clients monthly, ensuring smooth
claims and certificate processing.

• Designed and delivered custom plaque layouts based on client newspaper
and magazine features.
• Enhanced production workflow efficiency reusable design templates.