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عبدالرحمن  الحميدي, REAL ESTATE AGENT

عبدالرحمن الحميدي

REAL ESTATE AGENT·Al Rawabi Real Estate

United Arab Emirates

Bachelor's degree, cyber security

Work experience

Total years of experience: 6 years, 5 months

REAL ESTATE AGENT

January 2021 - Present

Al Rawabi Real Estate

Ajman, United Arab Emirates

January 2021 - Present

+ Faclitated client inquiries and property viewings to meet their needs.
+ Communicated adept with customers to present suitable property options.
+ Managed client follow-ups and dilgently maintained accorate clent records.
+ Culivated negotiation and customer service skils within the real estate sector.

Company industry:
Real Estate
Job role:
Sales

DATAENTRY CLERK

January 2025 - February 2026

Al Khader Auditing Office

Ajman, United Arab Emirates

January 2025 - February 2026

+ Inputted and updated financial and client data with precision into company systems.
+ Maintained meticulously organized records and essential documentation.
+ Faciitated administrative tasks and contributed to report proparation.
+ Ensure comprehensive dala accuracy and absolute confidentailty throughout of operations.
+ Provided foundational IT support and technical assistance to users.
+ Assisted in diagnosing and resolving hardware, software, and network issues.
+ Supported end-users with system access and troubleshooting for technical problems.
+ Contributed to maintaining data security by adhering to 17 policies
and procedures.
Aquired hands-an experience in cyber security operations and best proccess.

Company industry:
Real Estate
Job role:
Logistics and Transportation

Information Technology Manager Assistant Trainee

January 2023 - January 2025

Information Technology Manager Assistant

Amman, Jordan

January 2023 - January 2025

+ Provided first-level, IT support and technical assistance
+ Assisted in troubleshooting hardware, software, and
network issues
«+ Supported users with system access, basic
security practices, and problem resolution
+ Helped maintain data security and followed
IT policies and procedures
+ Gained practical exposure to cyber security
fundamental

Company industry:
Cyber & Network Security
Job role:
Accounting and Auditing

INFORMATION TECHNOLOGY ASSISTANT

January 2023 - November 2024

The University Of Jordan

Amman, Jordan

January 2023 - November 2024

Company industry:
Higher Education
Job role:
Information Technology

CALL CENTER AGENT

January 2022 - June 2023

Zain Jordan

Amman, Jordan

January 2022 - June 2023

+ Managed inbound and outbound customer interactions with professionalims.
Addressed and rescived customer complaints and service issues effectively.
Articulated product, service, and billing information with clay.
Maintained precise customer records within CRM systems.
Achieved dally performance metrics and customer satisfaction targets.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Call Center Agent

January 2022 - January 2023

Zain Jordan

Amman, Jordan

January 2022 - January 2023

+ Handled inbound and outbound customer calls
professionally
+ Resolved customer complaints and service issues
efficiently
+ Explained products, services, and billing information
clearly
+ Maintained accurate call logs and customer records
in CRM systems
+ Met daily call targets and customer satisfaction
standards

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Real Estate Agent

January 2020 - January 2022

Al Rawabi Real Estate

Ajman, United Arab Emirates Remote

January 2020 - January 2022

+ Assisted clients with property inquires, viewings, and
documentation
+ Communicated effectively with customers to understand
needs and provids suitable options
+ Managed client follow-ups and mainntained accurate
records
« Developed strong negotiation and customer-handling
skills

Company industry:
Real Estate
Job role:
Sales

Education

Isra University

January 2025

January 2025

Bachelor's degree, cyber security

Jordan

GPA (percentage): 80%

GPA (percentage): 80%

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
ACCESS CONTROLS
Intermediate
ACCESS CONTROLS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DATA SECURITY
Intermediate
DATA SECURITY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
ORGANISATIONAL POLICIES
Intermediate
ORGANISATIONAL POLICIES
Intermediate
TECHNICAL ASSISTANCE
Intermediate
TECHNICAL ASSISTANCE
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
information technology
ciso
Jan 2025