Executive and Programme Support Administrator
Serco
Total years of experience :12 years, 11 Months
Client: Qatar Armed Forces - Joaan Bin Jassim Joint Command and Staff College (JBJJCSC)
Provision of professional and flexible administrative support to UK ex-military Directing Staff, King’s College London Academic Staff, the Qatar Armed Forces and all other internal and external customers as required
Development and implementation of detailed budgetary forecasting tools for recording and projecting department budget of £350, 000 and quarterly reporting to Serco Middle East
Project lead on researching visa requirements for staff and students of 4 nationalities for international visits to UK, USA, Belgium and Turkey; closely liaising with consular and embassy staff and developing efficient administrative processes to coordinate bulk and individual visa applications
Project lead on providing administrative arrangements related to the invitation, reception, logistical arrangements and financial reimbursements associated with over 75 high profile military and ministerial Visiting Speakers
Overall management of the JBJJCSC Learning Management System, providing teaching and learning information to students; and Echo 360, facilitating video recording of over 500 lectures a year
Provision of administrative support to students, handling student requests, responding to queries by coordinating with teaching staff and other departments and ensuring any issues are resolved immediately
Creation and maintenance of assessment spreadsheet to record student rankings resulting in awarding graduation prizes
Development of user guides and working practices, establishment of procedures for the management of commercial software services in support of the JBJJCSC academic programmes
Delivery of training to end users such as King’s College London Academic Staff on using Turnitin software for marking and moderating student assignments
Compiling End of Term Reports for presentation to the customer, resulting in milestone payments
Processing staff expense claims and Visiting Speakers’ expense claims and speaker’s fee payment through SME payment system and weekly status reporting to SME
Assistance in organization of events and representing the company at events
Implementation of training programme for junior member of staff
Provision of cover to the Personal Assistant to Director of Services and Country Manager, during which assisted with the proposal for contract extension negotiations and other commercially confident bid documents
Client: Qatar Armed Forces - Joaan Bin Jassim Joint Command and Staff College (JBJJCSC)
Establishment of a comprehensive student record system that meets the standards of a Higher Education Institute and the Qatar Armed Forces; developing and continuously improving the college processes for creating and maintaining student records
Secretary in student forum meetings, compiling and preparing agenda in liaison with chair and board members, preparing meeting minutes, follow up on action items and timely distribution of agenda and minutes to all attendees
Lead in coordinating student local and international visits and creating, maintaining and updating databases for booking and obtaining flight tickets and visas as required
Contributing to development of the JBJJCSC Learning Management System and management of the Serco SMS gateway
Processing and controlling all incoming and outgoing correspondences related to visiting speakers and student visits, preparing Keynote Speakers’ visit programme, liaising with customer to schedule office calls
Submission of student assignments to the Turnitin software and generating originality reports for detecting plagiarism
Primary duties such as typing letters, sending faxes, arranging meetings, attending business meetings, preparing minutes and attending telephone calls
Handling client enquiries, making sales calls and follow-ups, assisting in preparing and submitting Commercial Offers
Sourcing and recruiting staff, screening CVs and scheduling interviews
Maintenance of employee records, attendance and payroll
Primary book keeping and data entry and handling accounts using QuickBooks Premier
Petty cash handling, maintenance and purchase of office supplies, delivery supervision
Filing and data management, controlling office document confidentiality
Custodian of office and assets, supervise and follow up office maintenance and oversee housekeeping staff.
Supervision of QA/QC staff, maintaining Quality Management System, visiting training courses and interacting with clients as part of quality monitoring and assurance
Conducting briefing meetings with trainers/instructors and training coordinators
Development of quality reports and conducting internal audits
Taking preventive and/or corrective actions wherever required and any other such activities towards quality assurance and quality control
Issuing/Controlling/Revising quality forms, documents and procedures
Currently Pursuing - Predicted Gradation June 2018
College top scorer 2005 – 2007 batch