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Priscilla Leah Leah, SALES AND CUSTOMER SERVICE

Priscilla Leah Leah

SALES AND CUSTOMER SERVICE·EMIRATES NATIONAL OIL COMPANY (

United Arab Emirates

Diploma, Diploma in sales and marketing

Work experience

Total years of experience: 10 years, 7 months

SALES AND CUSTOMER SERVICE

November 2015 - Present

EMIRATES NATIONAL OIL COMPANY (

Dubai, United Arab Emirates

November 2015 - Present

Greet customers warmly and assist them in finding products
Provide accurate information about products, promotions, and services
Maintain a clean, organized, and visually appealing store environment
Handle customer inquiries, concerns, and complaints professionally
Process transactions at the cash register (cash, card, etc.)
Meet or exceed sales targets and contribute to team goals
Assist with stock replenishment and inventory management
Stay updated on product knowledge and company policies
Company industry:
Oil & Gas
Job role:
Sales

LiaisonOfficer

November 2024 - November 2025

WORLD RUGBY 7’S,

Dubai, United Arab Emirates

November 2024 - November 2025

Serving as the primary point of contact for visiting international teams, officials, and VIP
guests.
Coordinating detailed logistics for team arrivals, accommodations, and transportation.
Facilitating clear and timely communication between event organizers, stakeholders, and
participants.
Managing on-site schedules and ensuring all parties adhered to the event timeline.
Resolving issues and inquiries promptly to maintain smooth event operations.
Providing essential local information and cultural guidance to international visitors.
Company industry:
Sports & Outdoor Activities

CustomerServiceHostess

January 2021 - April 2023

THEAFRICANUNIONEXPO,DUBAI,UAE

Dubai, United Arab Emirates

January 2021 - April 2023

Welcoming delegates and visitors, providing a positive first impression of the exhibition.
Offering directional assistance and detailed information about pavilions and schedules.
Managing visitor flow at key entry points and exhibition halls to ensure comfort and
safety.
Addressing general inquiries and resolving minor complaints with a solution-focused
approach.
Distributing informational materials, guides, and promotional items to attendees.
Upholding the professional image of the African Union through exemplary service and
presentation.
Company industry:
Hospitality & Accomodation

Cashier

November 2015 - November 2022

EMIRATESNATIONALOILCOMPANY(ENOC),DUBAI,UAE

Dubai, United Arab Emirates

November 2015 - November 2022

Processing customer transactions accurately and efficiently using point-of-sale (POS)
systems.
Handling cash, card, and digital payments while maintaining impeccable financial
accountability.
Providing friendly and prompt service, addressing customer inquiries at the forecourt and
convenience store.
Reconciling cash drawers at shift end and preparing daily sales reports.
Promoting in-store specials and loyalty programs to enhance customer value.
Company industry:
Retail & Wholesale

Customer Service

November 2015 - November 2021

Emirates National Oil C ompany

Dubai, United Arab Emirates

November 2015 - November 2021

Customer Service team overseer
•Sales coordination
•Merchandising coordination
•Cashiering and record keeping
•Inventory
ERRRISAM TELECOMMUNIACTION (NAIROBI)
PHONES AND SWITCH BOARD OPPERATOR 00/00/00
TASK AND RESPONSIBILITIES:
•Telephone switch board operation
•Back office customer orientation
•Activation and renewal of customer accounts and profiles
•Customer queries and complaints
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

SalesRepresentative

November 2015 - January 2021

EMIRATESNATIONALOILCOMPANY(ENOC),DUBAI,UAE

Dubai, United Arab Emirates

November 2015 - January 2021

Engaging customers proactively to identify needs and recommend suitable products and
services.
Driving sales of fuel, lubricants, and convenience store items through effective product
knowledge.
Building customer loyalty by explaining and enrolling clients into the ENOC loyalty
program.
Maintaining detailed knowledge of ongoing promotions to maximize upselling
opportunities.
Company industry:
Retail & Wholesale

Education

College

August 2014

August 2014

Diploma, Diploma in sales and marketing

Kenya

INSTITUTE OF BUSINESS MANAGEMENT

January 2013

January 2013

Bachelor's degree, DBICT

Kenya

Skills

Marketing
Expert
Marketing
Expert
Merchandising
Expert
Merchandising
Expert
Cashiering
Expert
Cashiering
Expert
Customer Care
Expert
Customer Care
Expert
Sales
Expert
Sales
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
SALES
Expert
SALES
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
NEGOTIATION
Expert
NEGOTIATION
Expert
RECORD KEEPING
Expert
RECORD KEEPING
Expert
MERCHANDISING
Expert
MERCHANDISING
Expert
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CULTURAL DIVERSITY
Intermediate
CULTURAL DIVERSITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate

Languages

English

Native Speaker

Swahili

Beginner

Training and Certifications

Certifications
CERTIFICATE OF APPRECIATION FOOD HYGIENE CERTIFICATE
CERTIFICATE IN COMPUTER PACKAGES