Saugesh Lamsal

- Managed 50+ client accounts end-to-end via Zendesk CRM, maintaining a 100% service-request resolution rate and consistently
high client satisfaction scores.

- Reduced client churn risk by tracking account health KPIs, identifying at-risk accounts proactively, and escalating before issues
materialized.

- Collaborated with product and operations teams to resolve service bottlenecks, cutting average delivery turnaround by measurable
margins.

- Delivered multi-channel client support — email, chat, and backend CRM — managing documentation, pipeline updates, and follow
up workflows.

- Founded and scaled a product-based e-commerce business from zero to first sales within 3 months, driven entirely through organic
and paid social media campaigns.

- Negotiated supplier contracts securing 15-20% margin improvement through volume pricing agreements and quality control
benchmarks.

- Managed end-to-end operations — procurement, inventory, logistics, order fulfilment, and customer support — for a growing base of repeat buyers.

- Built and executed digital marketing strategy across Instagram and Facebook, growing the brand audience by 300%+ in under 6
months.

- Supported B2B and retail distribution of ESET NOD32 antivirus and tech hardware to direct clients and channel partners,
contributing to consistent monthly sales targets.

- Maintained inventory accuracy across 200+ SKUs, reducing stock discrepancy errors through systematic record-keeping and
periodic audits.

- Managed daily retail payment collections, cheque deposits, and bank coordination — zero financial reconciliation gaps maintained
throughout tenure.