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PRITESH SHARMA, Training Specialist

PRITESH SHARMA

Training Specialist·Qatar Duty Free/ Qatar Airways

Qatar

Diploma, Food & Beverage Service/ Front Office/ Housekeeping/ Kitchen

Work experience

Total years of experience: 26 years, 9 months

Training Specialist

November 2016 - Present

Qatar Duty Free/ Qatar Airways

Qatar

November 2016 - Present

Responsible for overall Training and Development at QDF Food and Beverage and Retail division. Also support Quality Assurance, Employee Engagement, Performance Management, Recruitment at QDF
Company industry:
Retail & Wholesale
Job role:
Training and Development

Cluster Training Manager

November 2012 - Present

Anantara Hotels, Resorts and Spa

Abu Dhabi, United Arab Emirates

November 2012 - Present

Responsible for training and development function for 3 Anantara resorts on Sir Bani Yas Island, Abu Dhabi. Desert Islands Resort and Spa, Anantara Al Yamm Villas and Anantara Al Sahel Villas. Apart from learning and development also manage the quality function and assist in day to day HR responsibilities.
Company industry:
Hospitality & Accomodation
Job role:
Training and Development

Learning and Development Manager

October 2011 - October 2012

Taj Exotica Resort & Spa

Maldives

October 2011 - October 2012

Setting up Training Department
Developing Trainers
Training Need Analysis
Process Implementation
Creating SOPs
Training Need Identification
Selection/Recruitment
Training Evaluation
Designing Training Modules
Brand Standard Adherence
Employee Engagement
Induction and Orientation
Career Progression Planning
Quality Control and Standard Adherence
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Learning and Development Manager

November 2009 - October 2011

Taj Palace Hotel Dubai

Dubai, United Arab Emirates

November 2009 - October 2011

Setting up Training Department
Developing Trainers
Training Need Analysis
Process Implementation
Creating SOPs
Training Need Identification
Selection/Recruitment
Training Evaluation
Designing Training Modules
Brand Standard Adherence
Employee Engagement
Career Progression Planning
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Learning and Development Manager

February 2006 - October 2009

Taj Rambagh Palace

Jaipur, India

February 2006 - October 2009

Managing and setup of Training and Quality Department
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Lecturer in Food & Beverage Service and Management

March 2005 - February 2006

International Institute of Hotel Management

Kolkata, India

March 2005 - February 2006

Teaching the Hotel Management students Food & Beverage Service and Management subjects.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Room Service & Butler Service/ Coffee Shop Manager

September 2004 - March 2005

ITC Hotel Sonar Bangla Sheraton & Towers

Kolkata, India

September 2004 - March 2005

Managing Room Service, Butler Service and Coffee Shop Operations
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Assistant Restaurant Manager

June 2003 - July 2004

Hotel The Grand, New Delhi

Delhi, India

June 2003 - July 2004

Managing Coffee Shop Operations
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Food & Beverage Executive

June 2002 - May 2003

Oberoi Airport Services

Kolkata, India

June 2002 - May 2003

Managing Restaurants, Lounges, Bars, Snacks Counters at the Kolkata International and Domestic Airport
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Management Trainee in Food & Beverage Service

June 2000 - March 2002

Hotel Oberoi Grand

Kolkata, India

June 2000 - March 2002

Two years of structured Management Training Program in Food and Beverage Service, Food Production, Kitchen Stewarding, Finance.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Food & Beverage Assistant

June 1999 - May 2000

Hotel The Imperial

Delhi, India

June 1999 - May 2000

working as a food and beverage server in Coffee shop and Fine dine restaurant
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Institute of Hotel Management Catering Technology and Applied Nutrition

June 1999

June 1999

Diploma, Food & Beverage Service/ Front Office/ Housekeeping/ Kitchen

India

GPA (percentage): 75%

GPA (percentage): 75%

•Secured 5th position at all India level in the first year. •Represented the institute for Student’s Chef Competition held at Bhubaneswar

Calcutta University

June 1996

June 1996

Bachelor's degree, Biology

India

GPA (percentage): 60%

GPA (percentage): 60%

Pass

Skills

Training
Expert
Training
Expert
Human Resources
Expert
Human Resources
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Learning Management
Expert
Learning Management
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Facilitation
Expert
Facilitation
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Employee Engagement
Expert
Employee Engagement
Expert
Recruitment
Expert
Recruitment
Expert
Performance Management
Expert
Performance Management
Expert
Training
Expert
Training
Expert
Human Resources
Expert
Human Resources
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Learning Management
Expert
Learning Management
Expert

Languages

English

Expert

Hobbies and interests

Music, Travelling, Reading