Business Support Executive
Air Arabia PJSC
Total years of experience :13 years, 11 Months
Corporate/Commercial Sales
➢Business Support Executive - Corporate/Commercial Sales
• Centre of Commercial Communication for Outstation Network Team (India, Indian Sub-
Continent, China, Russia, CIS, Iran, Iraq, GCC, Africa, Sudan, Egypt, Morocco)
• Assist the Head of Sales and Cargo in day to day operations, reports, etc.
• Assist the Network Sales Teams in sales activities and liaising with Revenue Team for revenue
optimization
• Prepare sales agreements for GSA, corporate, tour operators, etc. and liaise with legal team to
ensure the agreements are well compliant as per legal policy
• Handling of Tax Refunds, Modifications, Cancellations, Medical cases, Route Deals, FAM Trips,
Group requests, GSA Rebates, etc.
• Management of Roles and Privileges assigned to Air Arabia and Outstation staffs and Sales Cost
Assigned for regions
• Assist in new stations setup and sales training for staff at GSA and other distribution channels
covering the reservations system of Air Arabia, products, services, terms and conditions,
documentation and reporting and provide timely updates on the same
• Liaise with marketing department to ensure all stations are updated with POS and BTL material
in timely manner
• Maintain and update all necessary records, files and database for orderly and safe storage and
retrieval of same
• Schedule and coordinate meetings, travel and stay arrangements for Regional Managers
• Book meeting rooms, conference facilities and handling overall coordination of meetings,
conferences and events
• Analyze and generate periodic MIS reports such as Forward Booking Trend, Monthly
Performance Review, Network Performance, etc. and submit to the Regional Managers and
Head of Sales accordingly using available tools such as Accel Aero, Maxaero
• Project Management:
- UAE Bus Service, GSA Migration, BSP Set up, Airewards, Air Arabia Holidays, API Integration
➢Achievements
• Analyze issues, spot trends, possible consequences and take the most appropriate action at the
right time based on cost effective solution while ensuring customer satisfaction
➢Team Manager (ADCB) - Consumer Banking - Multi Products
• Handling a team and actively supporting and motivating them to achieve sales targets along with
resolving pending applications with CIU and ensuring operational requirements are met
• Verify documents and ensure proper KYC is done as per compliance policy, handling compliance
related issues and ensure periodic compliance training is conducted
• Training junior subordinates on multi products and services
• Responsible for recruitment of sales staff
• Proactively suggest tools to improve Client Engagement and Employee Engagement amongst
colleagues to deliver as one team
• Adhere to corporate as well as business values and focused and committed to meet Financial
and Non-Financial targets
➢Relationship Manager (ABN AMRO/RBS) - Consumer Banking - Liability Products
• Identify potential segments and individuals to acquire NTB (New to Bank) Clients with proper
KYC done as per compliance policy and create new relations for different liability products such
as accounts, deposits, etc.
• Management of existing portfolio and enhance the branch books
• Providing excellent after sale service and other client services to all valued Clients and handle
direct customer complaints
• Providing Consumer, Investment and Islamic banking Solutions
• Cross selling and Up selling of various investment products to generate revenue and profitability
along with Asset products such as personal loans, mortgage loans, credit cards, NRI investments
➢Achievements
• 2008: Awarded for scoring Highest Percentage (97%) in Product Training; IVY League Award for
Outstanding Customer Service
• 2009: Achieved an outstanding target of AED “15 million” of Fixed Deposit in March; Awarded
with Certificate of appreciation for being the Top Performing Relationship Manager for the
month of July and August; Bronze Podium Winner for best performance in RBS UAE F1 Sporting
Chance Contest in September
• 2010: Won “Travel O Mania” contest for maintaining the highest portfolio in 1st quarter of 2010;
Championship trophy of “Super Star of the Day” in November
• 2011: Awarded with Certificate of appreciation for being MDSA champion (Islamic Accounts) for
the month of March and April; Best Relationship Manager for converting the highest number of
investment deals for the month of May and June; Awarded with “CEO Award” for best
performance in the Privilege Club Ambition Ladder 2011
• 2012, 2013, 2014: Attained 1st position in Dubai region and 5th position in Pan UAE in CSNL
channel for best performance in multi products for the year 2012, 2013 and 2014
• Successfully accomplished internal banking tests in Compliance and Anti money laundering
and Certified to sell SIP’s (Systematic Investment Plan) by clearing internal banking exam
➢Additional Value-Added Services
• Providing active support to the operations team for incentive management
• Handling the tele sales unit that supported the liabilities team by generating leads for New to
Bank customers (NTB’s)
Acquisition of NTB (New to Bank) Clients for opening new company accounts by verifying
documents and proper KYC done as per compliance policy
• Providing after sale service and other client services to new as well as exiting clients
• Maintaining relation with existing account holders for revenue optimization
• Cross selling and Up selling of business loans, personal loans and personal accounts
• Adhere to corporate as well as business values and focused and committed to meet sales targets
➢Achievements
• Consistent performance shown by achieving assigned sales targets
Credit Cards
• Confirming the tele sales leads and updating the Management Information System (MIS)
• Maintaining the monthly target records, files and database for orderly and safe storage and
retrieval of same
• Supporting the team by providing them with credit analysis of clients while adhering to
compliance policy
➢Tele Sales Associate - Credit Cards
• Tele Sale of Loans such as Dial-A-Loan (DAL), Top Up and Churn on Credit Cards
• Cross Selling of Fee Income Product - Life time offer, Balance Transfer (BT), Bajaj Allianz Life
Insurance
➢Achievements
• First employee to achieve a target of 10 Million INR of Bajaj Allianz Life Insurance
• Attained 4th position in Pan India for best performance
Responsible for Stock maintenance, Banking and Administration of office
• Responsible for recruitment of sales staff
• Managing a team of trainers
➢Trainer
• Training the subordinates on features of entire range of Oxford Publications
• Actively supporting and motivating the team to achieve sales targets
• Provide merchandising and training support
Diploma in Compliance
Specialized in PHBW (Psychology of Human Behavior at Work) – HR (Grade – First Class