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Priya George, Senior HR Operations & Transformation Manager

Priya George

Senior HR Operations & Transformation Manager·Gulftainer

United Arab Emirates

Bachelor's degree, Tourism Managment

Work experience

Total years of experience: 20 years, 2 months

Senior HR Operations & Transformation Manager

May 2025 - May 2026

Gulftainer

Sharjah, United Arab Emirates

May 2025 - May 2026

Led rapid replacement of legacy SAP HCM with Darwinbox within 2 months of joining, delivering improved
data accuracy, workforce reporting, and process efficiency ahead of schedule.
• Led enterprise-wide Darwinbox HRMS rollout across full module suite: core HR, compensation, performance
management, recruitment and onboarding, payroll, leave & attendance, analytics, workflow automation,
employee self-service, and AI-powered HR bot.
• Rebuilt workforce data governance from the ground up; headcount clean-up, org structure standardization,
and centralizing HR data to strengthen decision-making and reporting accuracy across 3 countries.
• Designed and standardized global HR policies covering mobility, promotion, and separation frameworks,
ensuring consistent governance across UAE, KSA, and Iraq.
• Redesigned the performance management framework and introduced OKRs, strengthening accountability
and leadership-driven performance culture.
• Provided ongoing advisory and guidance to HR and Employee Relations teams across multiple locations on
handling disciplinary actions, performance management issues, and conflict resolution, serving as the go-to
escalation point for complex people matters.
• Optimized probation and assessment processes, enabling performance-based decisions and early talent
alignment within the first 90 days.
• Standardized onboarding and new joiner programs, improving early employee engagement and consistency
across the organization.
• Partnered with senior leadership as strategic HR advisor; aligning workforce strategy, org priorities, and
performance outcomes with business objectives.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Global Head of Human Resources

December 2024 - April 2025

Integrated Service Solutions Global Forwarding (ISS-GF)

Dubai, United Arab Emirates

December 2024 - April 2025

Acted as strategic HR lead across EMEA, Europe, and APAC, influencing workforce strategy, talent planning,
and organizational structure at the senior leadership level.
• Defined roles, responsibilities, and accountability within global HR structures to strengthen governance and
clarity across regions.
• Guided leadership on productivity, retention, and overall organizational effectiveness.
• Managed a complex senior leadership conduct case that led the formal grievance process, coordinated with
Legal and Compliance to ensure full alignment with local labour law and corporate governance frameworks,
conducted a structured intervention with the executive involved, issued a formal warning with fully documented
outcomes, and established clear escalation consequences.
• Approved monthly global payroll, ensuring accuracy, compliance, and governance alignment across regions.
• Led C-level and senior recruitment, partnering directly with executives on hiring decisions.
• Built leadership capability through structured coaching and development programs.
• Utilized people analytics and HR metrics to drive strategic workforce decisions and reporting to senior
leadership.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Global Senior HR Manager

January 2024 - November 2024

Integrated Service Solutions Global Forwarding (ISS-GF)

Dubai, United Arab Emirates

January 2024 - November 2024

Implemented Oasys HRMS across the organization managing the full rollout including configuration, data
migration, and user adoption.
• Partnered with UAE Federal Auditors, managing audit processes, ensuring full compliance, and serving as
the primary HR point of contact for government-level scrutiny.
• Managed the full spectrum of complex ER cases across multiple countries and seniority levels including fraud
investigations, disciplinary actions, grievances, wrongful termination disputes, redundancy challenges, salary
and benefits disputes, team conflicts, performance issues, and favoritism complaints, ensuring consistent due
process, legal compliance, confidentiality, and full documentation throughout.
• Consistently applied early resolution and de-escalation approaches to workplace matters, maintaining an
open-door policy, conducting informal conversations with employees before formal escalation, assessing
willingness to resolve informally, and only triggering formal complaints with employee consent.
• Provided leadership oversight to HR, Payroll, and L&D teams ensuring capability alignment and service
governance across regions.
• Oversaw global recruitment governance, supporting regional HR teams on senior talent assessment and
selection decisions, supporting the team in evolving recruitment practices through data-driven and
technology-enabled approaches.
• Acted as a key HR advisory resource to regional HRBPs and HR teams globally, providing guidance and
coaching on employee relations, recruitment, disciplinary processes, and people management matters, often
serving as the escalation point in the absence of the CHRO.
• Developed and implemented global HR policies ensuring consistency, compliance, and aligned employee
lifecycle practices across all regions.
• Managed global merit and bonus cycles, reinforcing performance-linked reward governance across 22
countries.
• Managed corporate payroll oversight across UAE, Singapore, and the US.
• Provided strategic guidance to regional HRBPs, ensuring governance standards and workforce decisions
remained aligned globally.
• Partnered with external legal counsel across multiple countries to ensure regulatory compliance and
governance alignment.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Global HR Projects Manager

October 2019 - December 2023

Integrated Service Solutions Global Forwarding (ISS-GF)

Dubai, United Arab Emirates

October 2019 - December 2023

Partnered with the Group CIO to architect and build an in-house HRIS from scratch rolling it out across 33
countries and enabling data-driven HR decision-making for the first time across the organization.
• Led M&A HR workstreams across multiple countries working directly with lawyers and legal counsel across
different jurisdictions to manage workforce transitions, compliance, and documentation during mergers and
acquisitions.
• Designed and deployed global HR policies and people frameworks across APAC, Europe, and EMEA driving
standardization and governance alignment.
• Managed global performance, merit, and bonus cycles, reinforcing a consistent performance-linked culture.
• Led global onboarding, engagement, and capability development programs, improving employee experience
and retention.
• Supported global mobility and corporate onboarding, ensuring compliant transitions across regions.
• Led and mentored a team of HR professionals in the delivery of strategic people initiatives.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Regional HR Business Partner - CAMEA

September 2010 - September 2019

Move One Relocations

Dubai, United Arab Emirates

September 2010 - September 2019

Managed end-to-end HR operations for a multi-country workforce across the CAMEA region including
recruitment, onboarding, employee relations, performance, and offboarding.
• Built and maintained HR policies and compliance frameworks in line with UAE Labour Law and regional
regulatory requirements.
• Partnered with regional leadership on workforce planning, organizational changes, and talent decisions.
• Managed employee relation matters across the region including disciplinary cases, conflict resolution, and
performance management, always following local labour law and ensuring proper documentation.
• Served as the primary HR point of contact for employees maintaining a visible, approachable, and solution
focused presence across all levels.
• Managed payroll coordination and compliance, ensuring accuracy and timely processing across multiple
countries

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

HR Generalist

October 2005 - February 2010

Philip Morris Management Services Middle East

Dubai, United Arab Emirates

October 2005 - February 2010

Coordinated end-to-end employee visa processing and government relations, ensuring timely and compliant
documentation across the workforce.
• Managed hotel and travel arrangements for employees and new joiners, supporting smooth relocation and
business travel logistics.
• Coordinated employee training requirements liaising between employees, HRBPs, and training providers to
ensure seamless scheduling and attendance.
• Supported HRBPs on new hire onboarding preparing documentation, coordinating induction schedules, and
ensuring a structured joining experience.
• Maintained and managed employee records, ensuring accuracy, confidentiality, and compliance with company
standards.
• Provided HR administration support across the employee lifecycle from joining formalities to offboarding
documentation.

Company industry:
Tobacco & Smoking Goods
Job role:
Human Resources and Recruitment

Education

Skyline College

September 2005

September 2005

Bachelor's degree, Tourism Managment

United Arab Emirates

Skills

Microsoft Word

Expert

Microsoft PowerPoint

Expert

Typing

Expert

Customer Service

Expert

Microsoft Excel

Expert

Employee Relations

Expert

Compensation & Benefits

Intermediate

Talent Acquisition

Expert

Change Management

Expert

Training & Development

Expert

Performance Management

Expert

Employee Counselling

Expert

Microsoft Word

Expert

Microsoft PowerPoint

Expert

Typing

Expert

Customer Service

Expert

Microsoft Excel

Expert

Languages

English

Expert

Hindi

Expert

Malayalam

Expert

Tamil

Intermediate

Training and Certifications

Certifications
Compensation & Reward Management Course
Nov 2014 - Nov 2020

Hobbies and interests

Watching Movies