Priyadarshini K M

 Lead end-to-end program management for the strategic migration from Splunk to OpenObserve, aligned with enterprise-wide cost optimization
and future roadmap objectives.  Conducting risk assessments and developing strategies to mitigate IT-related risks.  Developed and maintained comprehensive project plans, detailed timelines, and budgets to ensure timely and cost-effective delivery.  Collaborated closely with cross-functional teams, including internal Splunk and OpenObserve technical experts as well as external vendors, to
drive seamless execution.  Utilized the Kanban framework to manage project workflow, ensuring transparency, progress tracking, and timely issue resolution.  Ensured all IT services and infrastructure met the technical and operational requirements of the environment.  Acted as the primary liaison for Walmart stakeholders, ensuring clear communication, smooth transitions, and delivery aligned with organizational
goals.  Effectively managed stakeholder expectations through regular status updates, clear communication, and alignment with project milestones.  Bridged the gap between technical teams and non-technical stakeholders to facilitate understanding and decision-making.  Oversaw project budgets, ensuring optimal allocation of resources and accurate tracking of expenditures.  Ensured efficient utilization of project resources, including personnel, tools, and infrastructure.  Ensured all deliverables met defined quality standards and were aligned with organizational objectives.  Conducted post-implementation reviews to capture lessons learned and identify opportunities for continuous improvement.  Maintained comprehensive project documentation, including project charters, status reports, meeting minutes, and risk logs.  Developed and delivered comprehensive progress and outcome reports to senior leadership and key stakeholders to support informed decision- making.  Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.

 Formulating and implementing IT strategies aligned with overall business objectives while evaluating emerging technologies for innovation.  Conducting risk assessments and developing strategies to mitigate IT-related risks.  Identifying and evaluating new business opportunities within the IT sector to drive growth and expansion.  Designing and implementing IT process to support startup growth, including developing and documenting standard operating procedures.  Establishing key performance indicators (KPIs) to measure and enhance the effectiveness of IT operations.  Overseeing daily IT operations to ensure efficient service delivery and managing infrastructure for reliability, security, and scalability. Developing
and managing IT budgets to ensure alignment with financial goals and identifying cost-saving opportunities.  Streamlining administrative process within IT to enhance productivity & ensuring compliance with organizational policies and regulations.  Collaborating with marketing teams to leverage technology for improved customer engagement and analyzing market trends for service
enhancements.  Analyzing historical sales data to inform accurate sales forecasting and adjusting strategies based on market dynamics.  Leading the finance and sales teams to align forecasts with budgetary constraints and operational capabilities.

 Designed and migrated 60+ in-scope Delta applications from on-premises to AWS cloud.  Ensured all applications were fully operational on cloud components, utilizing native tools and expertise for remediation as required.  Upheld production deployment process compliance to the highest standards.  Implemented minor code refactoring where applicable to address infrastructure-related vulnerabilities.  Integrated with Delta's central Active Directory for Single Sign-On and managed the secrets lifecycle via AWS Secrets Manager. Supported
operating systems, databases, and middleware, ensuring that functional and non-functional requirements met Delta's compliance standards.  Automated deployments where approved, enhancing efficiency.  Managed critical airline operations applications, ensuring top-tier security and compliance were maintained.  Ensured that features and processes remained functional with each iterative release, with a strong focus on quality and testing.  Identified and mitigated risks and impediments at the earliest stage.  Guaranteed a smooth transition and seamless flow of ongoing projects, with no customer impact.  Ensured faster revenue realization by efficient project delivery & managed recruitment, budgeting, & billing/invoicing management process. Highlights:  Led a team of 15 (10 direct reports) in the successful migration of 60+ delta applications from on-premises infrastructure to AWS cloud.  Managed the end-to-end design and implementation of cloud solutions for high-profile clients, including Delta Airlines.  Spearheaded project delivery, ensuring all tasks were completed on time and within budget, receiving multiple client and senior management accolades for exemplary performance.  Managed the complete budget, forecast, and allocation of the project in Salesforce.  Coordinated with cross-functional teams to deliver cloud migration projects, enhancing scalability & performance of client operations.  Delivered key presentations and reports to senior leadership, maintaining transparent communication throughout project lifecycles.  Spearheaded the implementation of a comprehensive training program for team members, resulting in a 70% increase in technical proficiency and
project execution capabilities.
 Developed and maintained project documentation and reporting process, ensuring transparency and alignment with organizational goals, which
contributed to an 80% improvement in project tracking.  Recognized for exceptional stakeholder engagement, resulting in improved client relationships and a 70% increase in repeat business opportunities, showcasing a commitment to delivering value and exceeding client expectations.  Actively contributed to the development of innovative solutions that align with business objectives, leading to a 65% improvement in operational efficiency and a measurable impact on the organization's bottom line.  Achieved a 90% reduction in incident response times through implementation of incident management protocols and proactive monitoring.  Enhanced platform reliability and availability, leading to a 92% decrease in downtime and improved user satisfaction across business lines.  Established a robust risk management framework that identified potential project impediments, leading to a 95% decrease in project delays.  Enhanced team performance through mentorship and various programs, resulting in an 85% improvement in overall team productivity

Built and operated Shell's AI/Advanced Analytics self-service platform, hosting Alteryx, Databricks, MATLAB, RConnect/RShiny, Plotly.d, and
SAS in both Azure and AWS public and private clouds.  Delivered PAAS services to multiple lines of business within Shell, operating in an automated Azure DevOps CI/CD pipeline.  Managed the day-to-day operations of the Advanced Analytics platform, leading a team of DevOps engineers and Managed Services staff.  Spearheaded two business-critical platforms with high integrity and availability, acting as the 'Major Incident' Manager.  Drive planned infrastructure maintenance activities, including vulnerability management, patching, upgrades, and license renewals, ensuring
proactive execution while following communication, testing, and change management protocols.  Ensured compliance with SOX, information security, and regulatory frameworks, executing critical controls and managing audits.  Led a team of DevOps engineers and a Managed Services team to maintain the platform and deliver on operational goals.  Acted as a Major Incident Manager, spearheading the resolution of critical platform issues to maintain uptime and reliability.  Took the lead in driving planned infrastructure maintenance activities such as patching, upgrades, and license renewals.  Ensured platform vulnerabilities are addressed proactively, and maintenance activities are planned and executed with minimal disruption.  Strict adherence to communication, testing, and change management protocols during maintenance cycles.  Executed critical security controls and work closely with auditors to ensure adherence to established standards.  Drove the strategic planning of infrastructure improvements, scaling efforts, and platform optimizations to meet evolving business needs.

Led the administration of the SAS 9.2 platform as the primary SAS Administrator.  Managed administration of Scalable Performance Data Server (SPDS) 4.3, including managing the corresponding libraries and SPDS jobs.  Acted as Operations Lead, liable for managing support operations, assigning tasks, tracking progress, and providing status and periodic reports to
senior management.  Provided comprehensive support and administration for the SAS Customer Intelligence product, "Real-Time Decision Services.

 Deployed and configured the SAS 9.4 Grid Platform, ensuring optimal performance and scalability.  Acted as the Business Intelligence Technical Lead for offshore teams, managing the coordination and functioning of all involved teams.  Administered SAS DataFlux Data Management Studio, focusing on data quality, standardization, profiling, and mining.  Led the deployment and configuration of the LSF Platform Suite, including the GRID Control Server and associated GRID nodes.  Installed & configured the SAS Environment Manager on the Mid-Tier and application server, ensuring seamless integration with Grid nodes.

 Administered the SAS 9.1 platform, ensuring smooth operation and maintenance.  Developed Information Maps from SAS datasets and established connections to databases using SAS/Access Interface to Teradata.  Managed the data cleansing cycle through trend analysis and the application of business rules.  Wrote and maintained UNIX scripts, Teradata BTEQ scripts, and mainframe JCL for data processing and automation tasks.