Priyadarshini GB

• Grew profitability 15% over 3 years on a ~₹30 Cr revenue base by optimizing margins, expanding into 2 new states,
and restructuring a 50+ person team.
• Cut reporting cycle time ~30% by sponsoring and driving a full SAP Business One ERP rollout across Sales, Finance and
Inventory, giving leadership real-time KPI dashboards.
• Lifted client retention from ~65% to ~85% (+20 points) by personally owning the top 15 strategic accounts, surfacing
upsell opportunities and resolving escalations.
• Reduced operating costs ~12% by re-engineering procurement and logistics workflows and eliminating 3 redundant
approval layers.
• Scaled export operations into 8+ countries across Asia, the Middle East and Europe, sustaining on-time delivery SLAs
above 95% through tender negotiation, customs compliance and freight-forwarder management.
• Launched 2 new product lines into market by translating competitive intelligence and customer feedback into go-to
market strategy with product and marketing leadership.
• Built a 4-person leadership bench through structured coaching and succession planning, cutting key-person
dependency while leading 5 functional departments (Sales, Customer Support, Finance, HR, Administration).

• Owned full P&L for a ~₹30 Cr revenue business; grew profitability by 15% over 3 years through margin
optimization, market expansion into 2 new states, and headcount restructuring (50+ team).
• Directed 5 functional departments (Sales, Customer Support, Finance, HR, Administration), reporting directly
to the Managing Director on enterprise-wide performance.
• Led export operations to 8+ countries across Asia, the Middle East and Europe, managing customs
compliance, freight-forwarder relationships and on-time delivery SLAs above 95%.
• Led cross boarder customer relationship management by actively participating in offer submission, tender
negotiation, finalisation of order and execution of order including supply chain and logistics management.
• Sponsored and drove SAP Business One ERP rollout across Sales, Finance and Inventory — cutting reporting
cycle time by ~30% and giving leadership real-time KPI dashboards.
• Personally managed top 15 strategic client accounts, identifying upsell opportunities and resolving escalations
— lifting client retention by 20% (from ~65% to ~85%) over 2 years.
• Re-engineered procurement and logistics workflows, removing 3 redundant approval layers and reducing
operating cost base by ~12%.
• Partnered with product and marketing leadership on go-to-market strategy for 2 new product lines, informed
by competitive intelligence and customer feedback loops.
• Built a leadership bench of 4 mid-level managers through structured coaching and succession planning,
reducing key-person dependency.

• Expanded geographic market coverage by 20% within 3 years through new client acquisition and structured
territory-penetration planning.
• Designed revenue-growth frameworks across retail and project verticals, exceeding annual sales targets in 4
consecutive years.
• Led cross-functional collaboration with Finance, Product and Marketing to align operational priorities with
corporate and investor objectives.
• Managed end-to-end tender submissions and order lifecycle (bid-to-delivery), maintaining 100% commercial
accuracy on contracts above ₹1 Cr.
• Championed organization-wide SAP ERP adoption integrating finance, procurement, sales and operations
— recognized with Best Performance Award for on-time delivery.
• Authored SOPs that reduced average process cycle time by ~25% and improved team accountability.

• Expanded geographic market coverage 20% in 3 years through new client acquisition and structured territory
penetration planning.
• Exceeded annual sales targets for 4 consecutive years by designing revenue-growth frameworks across retail and
project verticals.
• Maintained 100% commercial accuracy on contracts above ₹1 Cr while managing end-to-end tender submissions and
order lifecycle from bid to delivery.
• Earned Best Performance Award for on-time delivery by championing organization-wide SAP ERP adoption across
finance, procurement, sales and operations.
• Cut average process cycle time ~25% by authoring SOPs that improved team accountability and execution speed.

• Managed daily operations across sales support, procurement and administration, building foundational
systems that supported the companys scale-up from a regional to multi-state operation.
• Reduced operational costs by 15% through vendor consolidation, contract renegotiation with 20+ suppliers,
and inventory-control improvements.
• Built long-term strategic vendor relationships securing preferential payment terms and supply-continuity
arrangements.
• Spearheaded phased ERP rollout for reporting and procurement tracking, improving data accuracy and
decision speed.
• Improved client satisfaction and retention by 20% through proactive engagement programs and structured
issue-resolution protocols.
• Managed annual operating budgets and office/equipment procurement with consistent cost discipline.

• Cut operational costs 15% through vendor consolidation, contract renegotiation with 20+ suppliers, and inventory
control improvements.
• Lifted client satisfaction and retention 20% through proactive engagement programs and structured issue-resolution
protocols.
• Built the foundational sales-support, procurement and administration systems that enabled the companys scale-up
from a regional to multi-state operation.
• Secured preferential payment terms and supply-continuity arrangements by building long-term strategic vendor
relationships.
• Improved data accuracy and decision speed by spearheading a phased ERP rollout for reporting and procurement
tracking.