Priyamvada Puthan

Working on MSSQL, Oracle, Snowflake, MySQL and OCI platform.
Troubleshooting database functionality issues.
Detecting, analyzing, and resolving database issues quickly and efficiently, ensuring minimal downtimes.
Conducting regular data backups with restoration synchronization, as required.
Capacity planning, installation, configuration, migration, performance monitoring, security, troubleshooting, and data backup and recovery.
Performing SOX Audit on Snowflake and MSSQL DBs on a quarterly basis with zero escalations.
Key achievement: Led a team of DBA to upgrade 50+ servers in short span of time.

Troubleshooting issues with Okta and the Cisco Connect VPN application.
Managing and Analysis MS Word, Excel workbooks.
Monitoring and taking action for network alerts and outages.
Performing L1 activities for different towers.
Timely action on user queries and alerts.
Identify and diagnose issues and problems.
Categorize and record reported queries, and provide solutions.
Support problem identification.
Handling of ServiceNow queue and emails.
Supporting Windows and SQL patching activities.
Created and managed project plans, timelines, and budgets.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.