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priyanka katariya, Customer Service Agent

priyanka katariya

Customer Service Agent·Qatar Airways

Qatar

Bachelor's degree,

Work experience

Total years of experience: 16 years, 5 months

Customer Service Agent

December 2019 - Present

Qatar Airways

Doha, Qatar

December 2019 - Present

WORKING AS CUSTOMER SERVICE AGENT IN QATAR AIRWAYS
Company industry:
Airlines
Job role:
Customer Service and Call Center

Team Leader

April 2018 - November 2019

Tech Mahindra Business Services

India

April 2018 - November 2019

•Handling the escalation chats in a professional and respectful manner.
•Speaking in public, groups and electronic media.
•Having client interactions and giving presentations where required.
•Taking care of the team of 15 members and driving their performance.
•Being fair, kind and approachable with the team members
•Delegating tasks according to the skill of the agents.
•Worked as Cabin Crew with Air Atlanta
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

June 2016 - December 2018

Saudi Arabia

June 2016 - December 2018

Smiling and welcoming the guest on board.
•Greeting the passengers and answering their questions.
•Giving an experience to remember when they are on their way to the holy destination for performing Hajj.
•Assisting the first time flyers and taking care of children on board.
•Ensuring guest comfort.
•Taking care of the safety requirements and being vigilant that the safety equipment’s aren’t mishandled.
•Worked as Cabin Crew In charge with Vistara

Flight Attendant

October 2014 - December 2015

Jet Airways

United Arab Emirates

October 2014 - December 2015

Supervise and coordinates activities of other flight attendants.
•Conduct briefing before and after the flight and making necessary announcements
•Assign duties and areas of work.
•Responsible for the smooth functioning of the flight.
•Taking care of the crew, pilots and the entire flight.
•Keeping a check on the functionality of the safety equipment’s
•Worked as a
Company industry:
Airlines
Job role:
Customer Service and Call Center

June 2011 - September 2013

June 2011 - September 2013

Team Coach

August 2009 - January 2011

FIS

India

August 2009 - January 2011

Managing the Team & maintaining the team and the individual scores
•Report Analysis and Escalation Handling
•Team motivation, feedback and coaching.
•Driving performance.
•Giving presentations when needed to show the weekly, monthly and quarterly review
Company industry:
IT Services
Job role:
Customer Service and Call Center

Ground Staff at

March 2008 - May 2009

Jet Airways

United Arab Emirates

March 2008 - May 2009

Check in of Passengers.
•Checking the ticket and visa validity.
•Issuing boarding pass and baggage tags.
•Answering all the enquiries of the customer face to face.
•Assisting them with the immigration and boarding formalities.
•Handling the boarding gate and working in coordination with the other staff for perfect on time departure.
•Completing the post flight check.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

FIATFrankfinn Institute of Air hostess TrainingIITCNMIMS

October 2020

October 2020

Bachelor's degree

courses: Travel and Tourism course from

FIATFrankfinn Institute of Air hostess TrainingIITCNMIMS

October 2020

October 2020

High school or equivalent

courses: Travel and Tourism course from

University Of Mumbai

March 2005

March 2005

Bachelor's degree, Economics

India

Mithibai College Mumbai University

January 2005

January 2005

Bachelor's degree

Mithibai College Maharshtra Board

January 2002

January 2002

High school or equivalent

Bombay Cambridge Pune Board

January 2000

January 2000

High school or equivalent

Skills

Adobe Photoshop

Expert

Galileo

Expert

Sabre

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

DRIVING

Expert

PRESENTATION SKILLS

Expert

COACHING

Expert

CUSTOMER RELATIONS

Expert

MANAGEMENT

Expert

PUBLIC SPEAKING

Expert

SAFETY

Expert

ART

Beginner

BASIC

Beginner

LANGUAGES

Beginner

Adobe Photoshop

Expert

Galileo

Expert

Sabre

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

Languages

English

Expert

Hindi

Expert

Bengali

Beginner

Hobbies and interests

Creative art work crochet and making customised items for birthdays and parties