Trade Center/Admin officer
SGS GULF LIMITED
مجموع سنوات الخبرة :3 years, 7 أشهر
Interacting with key accounts to ensure high customer satisfaction and service quality
Handling direct email/ Phone communication from client through Outlook/phone.
Serving as liaison between SGS and client, providing / addressing all client needs
Validating external parties in countries under their administration when file is processed in Operations system.
Reviewing accuracy and completeness of Requests for Inspections.
When applicable, monitoring of inspection execution, sampling, testing, etc.
Generating Invoice and follow up with exporter for payment. Registration of payment.
Contacting with trade for resolution of discrepancies, requests for additional information.
Follow up with LO / Exporter for acceptance from importer / authorities of importing country in case of discrepancies observed during certification process.
Complying with Quality Management System procedures as well as IVP rules, Country Instructions and other relevant instructions.
Assist in the maintenance of the Quality Management System.
1. Attending hotel enquiries
2. Answering all hotel calls that comes to main board line
3. Handling in-process tasks
4. Updating guest’s profile
5. Maintaining database and communicating guest preferences to respective departments
Handling customer complaints
Exchange & refund
Attending telephone calls
Gathering custmer feedback
Database maintenance (Computer & logbook)