Sales and Product Trainer at Volkswagen Group Middle East
Audi Volkswagen Middle East
Total years of experience :17 years, 1 Months
Getting sales personnel into the customer journey. Move attention from product presentation to mobility solutions. Develop soft skills on communication, interpersonal relationships, active listening, powerful questioning, negotiations, mental flexibility, business development and story telling.
Analyze and consult on strengths and areas of development. Observe the human behavior and recommend alternative actions. Motivate and inspire the sales personnel.
Area of responsibility: after-sales operations in GCC countries
Professional profiles as training groups:
\[-\] Service Advisers
\[-\] Sales Advisers
\[-\] Trainers
\[-\] Parts and Accessories specialists
\[-\] Service and Sales Receptionists
\[-\] Warranty professionals
\[-\] CRM professionals
* Realization of training needs through surveys and personal contacts
* Yearly planing of training
* Adaptation of concepts to the regional needs
* Preparation of material in coordination with departments
* Implementation of training using proven pedagogical principles
* Organization of certification exams with interviews and role-plays
* Participation on certification exams as an assessor
* Close contact with the management teams of General Distributors to monitor performance
* On the job consultation and mentoring
* Consultation and support to promotional and marketing events
* Mentoring of new trainers on techniques and media
* Management support and input on training department’s strategy issues
Professional profiles as training groups:
\[-\] Sales Advisers (passenger cars, vans, trucks)
\[-\] Parts and Accessories specialists
\[-\] Middle and upper level managers
\[-\] CRM professionals
* Training activities in the following countries: Greece, Germany, Spain
* Adaptation of concepts to the regional needs
* Participating in competency evaluations using interviews and test-cases
* Organization of products training
* Preparation of competitor's comparison with live demonstrations and test-drive
* Conducting assessment interviews with measurable attributes and predefined scenario
* Assisting sales and marketing departments in company events
* Coordinating with external consultants on training and evaluation assignments
* Designing Training Management Systems
* Market implementation of computer aided psychometric tools for personality evaluations
* Mentoring and consulting new trainers on techniques and media