Cyber Security Engineer
GAD International
Total years of experience :11 years, 7 Months
• As an Cyber Security Engineer, My tasks were as follows:
• Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization’s data, systems, and networks
• Evaluating the organization’s security needs and establish best practices and standards accordingly
• Work on some tools like NMAP & WIRESHARK
• Sensitive company information and IT equipment are kept secure by implementing correct security measures
• Work on cybersecurity policies and verify them from the national cybersecurity authority
• Educating employees about the importance of cyber security
Worked at AlKhobar Female Technical College in the Information Technology Department as IT Support Engineer and Supervisor of IT Student Training Programme from (2017 - 2019 ).
• As an IT Support Engineer, I helped manage the daily internal helpdesk operations of a fast scaling startup including internal desktop support of all laptops and desktops.
• Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing active directory.
• Provided 1st line technical support; answering support queries via ticketing tool, phone, E-mail.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• Remotely connect to customers utilizing TeamViewer to resolve any issues.
• Maintenance, upgrade and support of all IT systems, including telecommunications, email, PCs, operating systems, hardware, software, mobile devices, peripherals and office equipment.
• Diagnosed and troubleshoot the system and network problems and provide solutions for hardware and software faults.
• Responsible for migrating 100s of desktops, laptops to a new domain.
• Replaced computers name with machine serial number and configured domain name and then rebooted the system to verify by login into the domain using tech credentials.
• Perform daily system monitoring verifying the integrity and availability of all hardware.
• Lead and oversee day-to-day helpdesk operations to exceed customer expectations by delivering quality SLA response times and resolutions.
• Report generation- daily, monthly, engineers productivity, problem cases, change cases.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Managing stocks of equipment, consumables and other supplies
• Handling all IT requests in Oracle system
• Preparing and supporting laboratories for the tests
• Supervisor and responsible for job training for IT students in the college
Receiving the calls from all departments regarding their IT related problems
• Solving the problems remotely
• Assigning/Distributing the problems to other teams
• Respond to IT tickets and follow-up on incidents until closure
• Working with Active Directory for creating new accounts, disabling the accounts and other related things
• Handling all IT requests in Oracle system
• Helping in the training for the new female staffs or the trainees
Visiting some female areas to solve their problems in their offices
• Resolve desktop-related incidents
Bachelor of Special Education with GPA of (4.11) - King Faisal University
• Cloud Computing + Cloud Computing Security (Doroob) • Protect Systems from Penetrations + Cyber Security Attack Techniques (Edraak) • Network Security and Cybersecurity + Protect Networks and Cyberspace ( Attaa Digital) • Computer Network Technical Support (Accredited by the Research and Development Center at King Abdulaziz University) · CCNA - Cisco Certified Network Associate (Tech Campus) • CND - Certified Network Defender (EC-Council + Tech Campus) • Network Security Associate 1\ ( NSE 1, NSE 2, and NSE 3 (Cyber Security Awareness Certificates) 2\( NSE 4 FortiGate Security, NSE 5 FortiEDR, and NSE 6 Cloud Security 7.0 for Azure (Cybersecurity Technical Certification) (Fortinet) • Cyber Forensics Bootcamp: 1\ CHFI | Computer Hacking Forensic Investigator 2/ OSINT Professional Accredited by the Knowledge and Human Development Authority, Government of Dubai+Tech Campus( · Programming language HTML + CSS (Satr Platform) • Cyber Bootcamp Online - Level 1 : 1\ OS | Cyber Linux 2\ CHC | Cyber Hacker Certified 3\ Security+ 4\ Ethical Hacking With Kali 5\ CWC | Cyber Web Certified )Accredited by the Knowledge and Human Development Authority, Government of Dubai+Tech Campus( • Introduction to Cyber security- Cisco Networking Academy (TVTC) · Cyber Spy World • TOT- Training Of Trainers -Learn Life institute (TVTC) · Malware in Action • International Certificate in IT Skills (Cambridge) - Gulf institute · Cyber Spy World • Basics of computer maintenance - College of community. · Introduction to IOT – Cisco • English language courses- KFUPM · English language courses - British Council. • Diploma Applied Computer Science with GPA of (100.00%) - College of community. • Bachelor of Special Education with GPA of (4.11) - King Faisal University
Secure software development Cryptology Ethical hacking and protection methods Information security and cybercrime English language skills computer skills Effective communication skills