Omar Fathy Hamdy Ibrahim Ibrahim, Senior Collaboration Engineer

Omar Fathy Hamdy Ibrahim Ibrahim

Senior Collaboration Engineer

Unified Communication

Location
United Arab Emirates
Education
Bachelor's degree, Electronics and Communications Engineering
Experience
0 years, 0 Months

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Work Experience

Total years of experience :0 years, 0 Months

Senior Collaboration Engineer at Unified Communication
  • United Arab Emirates - Abu Dhabi
  • May 2018 to June 2021

Project team member involved in the design and deployment of full-life cycle Cisco contact center project
integrations including call center workflows.
* Administration, troubleshooting and support experience in Cisco Collaboration solutions onsite and remotely.
* Deployment and maintenance of Cisco Contact center and IP telephony networks which includes installation
and configuration of UCCE, CVP, CUCM, Voice Gateway, Unity Connection.
* Provide consistent and frequent project status updates and project issues to assigned Project Manager.

Communication Engineer
  • August 2017 to April 2018

Quadra Tech for Information Technology
* Responsibilities also include site assessments and preparation through deployments and cut overs.
* providing technical support to internal project managers, reviewing and ensuring pre-deployment site
surveys are complete and meet all customer requirements.
* Support Quadra Tech Customers in Collaboration solutions projects on site and remotely.
* Technical Pre-Sales tasks include assisting in development of Bills of Material and UC Product Placement.

Network Engineer at Cisco
  • United Arab Emirates
  • November 2016 to June 2017

Smart Net
* Provide design, implementation, support for distributed

Network Engineer
  • July 2016 to October 2016

Over IP
* Site Engineer to maintain and install” Configuration” Voice and Data Solutions for all Over IP Partners and
Customers.

Education

Bachelor's degree, Electronics and Communications Engineering
  • at Higher Technological Institute
  • January 2014

, 10th of Ramadan City,

Specialties & Skills

TELEPHONE SKILLS
ENGINEERING
VOICE AND DATA
CALL CENTER
Expressway
IM and Presence

Languages

Arabic
Expert
English
Expert

Training and Certifications

Microsoft Teams Administrator (Certificate)
Date Attended:
December 2022
Valid Until:
December 2023
Microsoft Azure Administrator (Certificate)
Date Attended:
January 2022
Valid Until:
January 2023
Cisco Certified Specialist - Collaboration Core (Certificate)
Date Attended:
December 2021
Valid Until:
December 2024
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation (Certificate)
Date Attended:
December 2021
Valid Until:
December 2024
Cisco Certified Specialist - Collaboration Applications Implementation (Certificate)
Date Attended:
December 2021
Valid Until:
December 2024
Cisco Certified Network Professional Collaboration (Certificate)
Date Attended:
December 2021
Valid Until:
December 2024