Residential Consultant
Betterhomes
Total years of experience :12 years, 9 Months
Worked closely in collaboration with the local communities and civil organisations to maintain law and order. In addition to my policing duties, I was also entrusted with additional administrative responsibilities in which I worked closely with the department’s senior management team. Responsibilities included but were not limited to:
• Managing the day-to-day analysis of performance data to ensure that all crimes are recorded and detected correctly throughout the department.
• Regularly collated and presented crime statistics data to senior management team utilising Microsoft Office, improving the efficiency of delivery
• Providing frontline policing to the community of South Wales, assisting with various unpredictable and potentially volatile situations whilst maintaining a level head and calm, approachable manner
• Confidence in handling and helping the most vulnerable and disruptive members of the community whilst protecting the public and their property
• Building reassuring and trusted relationships with the general public by listening, understanding and responding to their needs in a fast-paced and efficient manner
• Showed ability to work in large teams and independently
• Strong level of communication to help to solve crimes and reduce the risk of their reoccurrence in the area
• Quickly find and obtain information to be formatted into presentations for senior managers.
Originally joined the company as a front of house team member before quickly being promoted into a managerial role of a busy and popular branch. Expected to effectively manage the running of the restaurant whilst ensuring first-class customer service in line with the company’s exceptional standards. Responsibilities included but were not limited to:
• Leading the team to regularly achieve challenging sales targets, heavily contributing to the maintained success of the branch
• Provided training, support and coaching to a team of over 30 members in order to maintain to a positive culture and improve performance
• Responsible for evaluating staff performance using a set of company standards and making recommendations for improvement to ensure continued success and strong team morale
• Following the success of the training in the Cardiff branch, I was chosen to be a lead front of house trainer for the openings of a further two branches where I trained multiple teams of 30+ new starters
• Handpicked for a different branch in order to improve the quality of service to reduce the amount of complaints
• Assisted a large number of customers on a daily basis, ensuring an excellent level of customer service was delivered by all members of the team
• Handled any customer complaints swiftly and professionally
Seasonal work at a local hotel where I was responsible for delivering exceptional customer service to all hotel guests. Some of my duties included but were not limited to:
• Serving visitors by greeting, welcoming, and directing them appropriately
• Assist with all guest enquiries verbally or via email using MS Office
• Answering screening and forwarding incoming phone calls
• Receiving and sorting mail
• Dealing with any complaints from customers in a professional manner
• Kept a safe and clean reception area by complying with procedures, rules, and regulations
• Performed other clerical receptionist duties such as filing, photocopying, transcribing and faxing