Abdalhamid Mohamed

-Answering customers' inquiries and requests through different channels.
-Conducting outbound calls when needed.
-Documenting caller data to input vital details into company's call tracking and assignment system.
-Providing customers with product and service information.
-Handling customer store and product complaints in an effective and satisfactory manner.

Answering customers' inquiries and requests through different channels including Web Mail and registering complaints on allocated system.
Performing outbound calls when needed.
Assuring quality and customer satisfaction is achieved.