Abdelrahman Fathy

o Ensure that supported Application (TIBCO) are up and running 24/7
o Ensure that supported application are closely monitored.
o Provide proactive support to avoid application issues.
o Review Application KPIs for any room for enhancement.
o Handle global issues related to the supported Application.
o Enhancing/Automating system monitoring and reporting using shell scripting, SQL
o Modifing the created applications using TIBCO deigner for fixing bugs.
o Developying a new Rest APIs on TIBCO

• Developing a new APIs and Enhancing the Existing.
• Ensure that supported Application (TIBCO) are up and running.
• Creating the required system monitoring.
• Applying custom logging processes.
• Installing the HAWK and creating HAWK Rule bases.
• Creating a REST APIs.
• Provide proactive support to avoid application issues.
• Working with the vendor to install all the required system
components and solving the system issues.

• Ensure that supported Application (TIBCO) are up and running
24/7
• Ensure that supported application closely monitored.
• Provide proactive support to avoid application issues.
• Review Application KPIs for any room for enhancement.
• Handle global issues related to the supported Application.
• Perform ON-Call duties.
• Enhancing/Automating system monitoring and reporting using
shell scripting, Elastic Watchers, Ansible Playbooks.
• Integration Services Migration to OpenShift.

o Ensure that supported Application (TIBCO) are up and running 24/7
o Ensure that supported application are closely monitored.
o Provide proactive support to avoid application issues.
o Review Application KPIs for any room for enhancement.
o Handle global issues related to the supported Application.
o Perform ON-Call duties.
o Enhancing/Automating system monitoring and reporting using shell scripting, Elastic Watchers, Ansible Playbooks.

- Troubleshooting issues and performing root cause analysis.
- Workaround implementation for the production issues.
- Reporting system bugs and solving it with the Development.
- Investigating in the application and the websites issues.
- Managing system configuration changes, Deployments.
- Enhancing the system technical logging, Documenting the enhancement and scripts

• Vericash is a very popular mobile banking and online payments in
22 African countries and in Jordan as well,
• Troubleshooting issues and performing root cause analysis.
• Workaround implementation for the production issues.
• Reporting system bugs and solving it with the Development.
• Investigating in the application and the websites issues.
• Managing system configuration changes, Deployments.
• Enhancing the system technical logging, Documenting the
enhancement and scripts.

Job Description and Responsibilities:
• Billing, Mediation, Billing, Roaming, Fulfillment and Charging Operations support (Revenue Management Support)
o Responsible for supporting the application function, troubleshooting issues, performing analysis and managing projects.
o Interface with all suppliers, technology/business operational vertical and development vertical to ensure resolution and/or fixes within the predefined SLAs.
o Provide escalated incident management supported applications as well as, will participate in defect management, issue tracking/trending.
o Responsible for upgrades, performance monitoring, installations, diagnosing and troubleshooting system problems, disaster recovery testing and maintaining user accessibility.
o Maintain the actual CDR flows implementation.
o Perform support activities to ensure system functional by providing short term and quick fixes and/or workaround, Fixing all the bugs and different system defects.
o Changes and deploys all systems/applications and their changes within its function.

Applications Owner:
o BSCS Rating, Billing
o EMM (Ericsson Multi Mediation) o MZ (Mediation Zone)
o Roaming & Interconnect
o IN Charging

• Billing, Mediation, Billing, Roaming, Fulfillment and Charging
Operations support (Revenue Management Support)
• Responsible for supporting the application function,
troubleshooting issues, performing analysis, and managing
projects.
• Interface with all suppliers, technology/business operational
vertical and development vertical to ensure resolution and/or
fixes within the predefined SLAs.
• Provide escalated incident management supported applications
as well as, will participate in defect management, issue
tracking/trending.
• Responsible for upgrades, performance monitoring, installations,
diagnosing and troubleshooting system problems, disaster
recovery testing and maintaining user accessibility.
• Maintain the actual CDR flows implementation.
• Perform support activities to ensure system functional by
providing short term and quick fixes and/or workaround, Fixing
all the bugs and different system defects.
• Changes and deploys all systems/applications and their changes
within its function.
Applications Owner

IT-Billing operation. Maintains monthly billing statistics (Running the cycle steps).
Operating the information systems by running the required IS-services and any operational tasks to fulfill the committed SLAs.
Running all the Adhoc data files requests by processing it on time such as payments, provisioning, dunning.
Assist in resolving problems related to C.S. and other processes.
Monitoring all the system thresholds and the logs.
Responsible of DataWarehouse Reporting system, Monitoring and interface to
The business to provide the missing or problematic reports

• Handling objections, demonstrate financial transaction.
• Solving technical problems and non- technical.

Customer Care Adviser, Handling objections, demonstrate financial transaction, solving technical problems and non- technical, update Customer information .

act as a manager, manage the team to achieve the required numbers and exceed it handling the tough situations and managing the branches of the company by supervise on the sales and the financial issues, and receiving the shipment and supervise on the warehouse and the needs of the company