System & Infrastructure Consultant
Capgemini
مجموع سنوات الخبرة :13 years, 0 أشهر
System supervision.
OS & user administration.
Ensure security and backup services.
Establish and update Procedure and documentations
Suggest measures to improve the service
Design and execute project requests.
Maintain operational condition of platforms.
- Support & treatment of N2 & N3 incidents
- Process documentation.
- Maintaining whole identity platforms.
- Reporting and monitoring of data quality.
- Operating and Administration of ForeFront Identity Manager Servers.
- Identity management from creation to federation to the Cloud.
- Administration and operating of the AZURE AD Connect solution.
- Provide L2 / L3 support for O365, ADFS.
- Implementing Technical Solutions.
-Identify, analyze & resolve L2/L3 escalated incidents.
- Ensure advisory role, Attend weekly operational meetings.
- Realize upgrade & integration activities.
- Monitor & analyze workload, capacity & production platforms performances.
- Provide support to IT local administrators.
- Increase system performances.
- Establish security mechanisms.
- Perform initial diagnosis, a first resolution and workaround of major incidents.
- Monitoring of business applications and servers, intervene to analyze alarms.
- Conduct an analysis of Major Incidents, coordinate assignment to the Technical Group by typology
and analysis performed.
- Coordinate the resolution of Incidents that require various intervenes/Contributors.
- Provide real-time tracking from creation to the end/closure of Major Incidents.
- Participate and animate DSTUM conducted among members of Incidents department.
- Technical Adviser of the team.
- Maintain proper functioning of IT infrastructure platform.
- Attending Internal & External (With clients) IT meetings.
- Administration and integration of new IT technologies.
- Establishment of procedures and solutions, documentation and Reporting.
- Ensure the proper start of new activities, monitoring and implementation of new IT projects.
- Coordination with other IT team members and Backup of the Service Delivery Manager.
Master Degree in Information Technology and It Project Management
Bac+3 Diplôma in computer engineering