Passenger Service Agent
Kuwait Aviation Services Company
Total years of experience :16 years, 1 Months
* Assisting the passengers with self-service check-in Machine
* Inspects and verify the passengers documentation
* Managing the passenger baggage processing including handling and calculation if
applicable
* Assisting the passengers as needed through his arrival and check in processes
including supporting the passengers with special requirements such as
unaccompanied minors (UM), VIP passengers and passengers needing wheelchair
assistance
* Directing the passengers through Customs, Immigration, and quarantine as required
From AOC
* Assisting our colleagues in other areas of the airport to ensure that wheelchairs,
strollers and gate checked bags (cleared through security) are made available for
loading upon departure and delivered to The passengers upon arrival
* Complying with all legislation as well as airport authority and carrier security
requirements.
* Complying with Kuwait DGCA Standard Operating Procedures (SOP’s)
* Producing the work-related documentation when required
* Maintaining the highest standards of safety and security at all times
* Other duties as assigned
Administrative Officer & Receptionist, American Logistic Projects State
Ahmadi(Kuwait)
Jul 2013 / Jun 2021, Kuwait
* Answering and forward incoming phone calls From the Clint es and vendors and guide
them with their needs.
* Answering and forward incoming phone calls From the Clint es and vendors and guide
them with their needs.
* Preparing and Coordinating With schedules, arranging meetings, distributing memos,
reports and presentations with statistical data, as assigned and ensuring that everyone
is kept current of necessary company news and information.
*Preparing and Coordinating With schedules, arranging meetings, distributing memos,
reports and presentations with statistical data, as assigned and ensuring that everyone
is kept current of necessary company news and information.
* Managing the office supplies stock and placing orders for new ones
* Preparing the regular financial and administrative reports as Requested
* Keeping Maintain and update the company databases.
* Organizing the filing system for the important and confidential company documents.
* Answering the queries Requested by employees and the Company clients.
* Update the office policies as needed or requested from my Managers.
* Maintaining my company calendar add or updating schedule and appointments.
* Booking the meeting rooms if required.
* Arranging the travel booking and accommodations if need from management.
* Schedule the in-house and external events
* Supervising the daily shift process ensuring that all team members adhere to our
standard and operating procedures.
* Train and direct the day work of, resolving issues/problems and guide the front desk
team members to ensure the quality and guest ratification.
* Resolving customer issues, complaints, problems in a quick, efficient manner to
maintain a high level of customer satisfaction and quality service.
* Allocate rooms to expected arrivals after checking the guests preferences and special
requests.
* Build strong relationships and liaise with all other department's especially
housekeeping, reservations etc.
* Cross Check all the billing instructions are correctly updated
* Supervise the operations of the front desk to ensure an optimal level of service and
hospitality is provided to the guests.
* Ensure Outstanding customer care at all times. Etc…
* Participating in the selection of front office personnel.
* Supervising workload during shifts.
* Evaluates the work performance of each front office employee
* Maintains the working relationships and communicates with alldepartments.
* Resolves guest problems quickly, efficiently, and courteously.
* Upholds the hotel's commitment to hospitality Managing and training receptionists Ensuring that my front desk provides a professional and
friendly service for hotel guests
*Dealing with guests, including handling complaints when they come to the desk
* Handling troubleshooting emergencies
*Scheduling my staff rota
* Maintains the working relationships and communications with all departments.
* Maintains the master key control use.
* Verifying the accurate room status information is maintained and
properly communicated.
* Review and completes credit limit report.
* Monitor all V.I.P 's special guests and requests. . Etc...
* Greeting and welcoming guest upon arrival.
* check-in and check-outs
* Assigning rooms and issuing keys.
* processing guest payment and managing bills.
* coordinating with porters, concierge, kitchen staff and house keeping.
* being the source of information for the guest during there stay
* processing food and beverage requests
* solving problems dealing with the conflict and tension with disappointed guests.
* coordinating with tour guide, airport transfer, taxi and rental cars.
* Accommodates special requests whenever possible from the Guests.
* Assists in the preregistration and blocking of rooms for reservations
* Thoroughly understand and adheres to proper credit and check
* Checking the room status and room status tracking
* Being a sales minded Presents options and alternatives to guests for Upgrading Their rooms.
Hotel management,Hospitality, Customer Service ,Statistics and accounting ، Housekeeping, F&B, sales