Data analysis / Operation manager
Carwah
مجموع سنوات الخبرة :4 years, 11 أشهر
Working at Carwah InformationTechnology for renting cars as data analysis/ Operation
manager (Jeddah) February 2022 - Current
• Weekly/Monthly data analysis reports for directors, partners, or any Client request.Using the
company’s data analysis tools: Metabase, Power BI and sometimes using Excel.
• Involved of decision-making team.
• Processing confidential data and information belongs to customers and company.
• monitor and audit data quality.
• Analyze rental sales and allies performance.
• stock control.
• Removing corrupted data and fixing coding errors and related problems.
• Supervising the HR department.
• Monitoring Operation Employees.
• Part of marketing tea
• Representing the managers with IT team based in Egypt. Following up the tasks, scheduling their meetings and always clarify managers/director’s vision to the employees.
Intensive training at Juffali ISC ( Jeddah) trained to be SAP BI consulting
• Overview understanding of the SAP BI process, how data came from ERP to BW then do the business layer (BEx Query) to export it to BI tool
• Learned to do the connection (OLAP) between Query and BI tool (Webi).
• Did some SAP BI reports in Webi (SD - FI - MM - HR - PP).
• In beginning, I learned briefly about SAP BI Service “Crystal and Lumira”. After that I start working on Webi, then I moved to SAC tool (cloud version).
Short training at JIPCO Jeddah (Agent of Mercedes and Fuso tracks)
• Learned and did some project using SalesForce (CRM) and Microsoft Power BI (data analytics)
• Provided complete IT technical
The client I’m working in is the biggest mobile apps store in the world, I am working in the operation field as quality assurance application life-cycle. The team holding many languages speakers, so our team got multicultural agents from all around the world.
In the beginning I was reviewing, testing, and reporting apps, then I was doing day to day tasks/request issued by our client’s stakeholders who are based in different countries such as US, Philippines, India, and Portuguese.
• Maintained a team-player attitude throughout pressure.
• Participated in special client requests and drove unexpectedly high- quality results.
• Digitally transformed some processes in workflow to increase productivity.
• Handling High Priority projects based on Clients requests.
• Supported other business units with document management and reporting.
• Certified in Some Courses provided by Accenture: (AI - Cloud Computing
- Agile DevOps - Security - Enterprise Platform - Data - Block Chain).
Training at Jas Ind as IT Support
• Provided complete IT technical support services and assisted global management teams to ensure efficient business processes.
• Worked closely with IT team members and supervisors to improve troubleshooting skills and solution analysis.
• Completed troubleshooting and repair when computers had problems.
Was studying, testing and migrate data using some data mining tools (R - RapidMiner - Orange
studio -SAP Lumera) that suitable the company.
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courses: APU (Malaysia)
courses: APU (Malaysia)