Store manager
Alshaya
Total years of experience :3 years, 3 Months
• Graduated as Mothercare Dubai Store Manager of the Year 2023 by hitting all KPIs including full year BP.
• Brand Ambassador of AURA loyalty program in ALSHAYA GCC since Jan-2024.
• Received an award of excellence as ALSHAYA Store Managers Champion for consistent performance and contribution
towards company’s success.
• Consistently met/exceeded budgetary target, maintaining a 95% budget adherence rate.
• Led team sizes 16 employees, resulting in a 20% reduction in staff turnover and increased employee morale.
• Maintained a consistently high customer satisfaction rating through exceptional service and staff training.
• Reduced operational expenses by 7% by optimizing inventory management and implementing cost saving measures.
• Developed and delivered training programs that enhance staff product knowledge and sales skills, contributing to a
20% increase in upselling.
• Revamped the store layout and visual merchandising by which we get increase in average transaction value.
• Achieved Green score with Asset Protection and Financial Audit compliance.
• Nominated as a Stocktake (Inventory) champion for Mothercare Lebanon 2020 (13 stores).
• Achieved Green score with Asset Protection and Financial Audit compliance.
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