Customer service
AJSSC Company: Department of finance
Total years of experience :13 years, 9 Months
♣ Handle all inbound calls
♣ Increase efficiency (decrease customer wait time, increase issue resolution rate, resolve problems faster)
♣ Resolve inquiries and consistently met performance benchmarks in all areas
♣ Manage upset customers, conflicts and challenging situations and deliver outstanding service
♣ Complete supporting paperwork and data entry as required
♣ Set and managed appointments to show homes to prospective client
♣ Personally dealt with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing
♣ Compared recent property sales to current holdings to ensure competitive market price
♣ Helped clients decide between financing options to ensure satisfaction
♣ Kept up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journals
♣ Experienced with legal matters related to the real estate sales process
♣ Generated lists of properties compatible with buyer requests and needs
♣ Arranged meetings between buyers and sellers when terms needed to be negotiated
♣ Assisted in negotiation of terms surrounding purchases
: Specialized Technician in
