Banking Officer
Dubai Islamic Bank
Total years of experience :9 years, 2 Months
Extensive knowledge of all banking products
•Develop communications and information for team meetings.
•Suggested new marketing ideas based on customer feedback to the higher management.
•Introduced new innovative processes to enhance work effectiveness/flow & increase
Efficiency.
•Supervised a team of 50 agents, ensuring excellent customer service is provided to callers requiring assistance for internal and external issues.
•Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression.
•Formed mutual agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance amicably.
Developed insights on marketing campaigns to assess performance against goals.
•Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
•Worked with marketing teams to create, deploy and optimize effective campaigns for clients.
•Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
•Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
•Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
Best Sellers Agency, Dubai
Updated pricing and signage to complete product displays and educate customers.
•Prepared interesting and innovative visual displays to grab customer interest and promote sales.
•Removed damaged, out-of-code, not-in-set and discontinued items from displays.
•Train Sales staff
•Monitored and analysed sales records and consumer purchasing trends.
•Recruit promoters and merchandisers
•Team Leader of 50 Promoters
•Supervise several malls for Promoters performance and Assist with technical Issue
•Teamwork with promoters to over achieve sale targets
courses: IGCSE O’ Level High School
-