Afiq Bilal

• Review and validate business and functional requirements to ensure complete test coverage across modules prior to each
release cycle.
• Develop test strategies and detailed test plans, define clear test objectives, and design functional and non-functional test
scenarios and scripts to ensure complete test coverage.
• Develop and execute manual and automated test cases for web and API features using Postman and Selenium/Playwright.
• Led the introduction of AI/ML-assisted quality techniques, including intelligent test case generation, anomaly analysis, and
regression optimization.
• Perform POS transaction workflow testing, including log validation, ISO8583 message verification, and EMV-related checks.
• Plan, lead and execute System Integration Testing (SIT) and User Acceptance Testing (UAT) sessions with business analysts
and SMEs, capturing detailed feedback and securing final approval for production releases.
• Perform SQL-based data validations and log analysis to trace workflow issues and verify backend consistency.
• Log, track, and monitor defects using JIRA, follow STLC, perform root cause analysis (RCA), and generate daily/weekly test
reports for stakeholders.
• Prepare test reports, quality dashboards, and execution summaries for release sign-off.
• Collaborate with developers, BA teams, infrastructure engineers, and product stakeholders to define acceptance criteria
and test approach.
• Support deployment validation in pre-production and SIT environments and assist during go-live readiness checks.

• Executed test cases, performed defect tracking, and supported UAT and production validation during deployments.
• Worked as application support specialist for various governmental organizations such as ADNIC, DOH, Abu Dhabi Media,
Dubai Municipality, SAIF Zone.
• Assisted in test case execution, defect tracking, and deployment validation during release cycles.
• Analyzed reported incidents and provided solutions to our customers, enabling them to resume their work with a
minimum disruption and within the agreed service level.
• Installed and configured application software, performing backups, applying operating system updates, and configuration
changes.
• Acted as Project Manager for projects when required and handled the whole project from inception to deployment.
• Deployed and tested customized application software’s for clients onsite and provided support remotely as and when
required.
• Managed and developed Knowledge Base (KB) for various chatbots for government clients.

• Assist in designing, developing, and maintaining dynamic web applications using PHP and the Laravel framework.
• Write clean, well-structured, and reusable HTML, CSS, and PHP code following industry best practices.
• Collaborate with senior developers to integrate front-end interfaces with back-end systems.
• Participate in the full software development lifecycle from requirement gathering to deployment and maintenance.
• Create responsive, user-friendly web pages ensuring compatibility across browsers and devices.
• Support debugging, testing, and troubleshooting of web applications to ensure high performance and reliability.
• Work with databases to manage and retrieve data efficiently.
• Contribute to version control using Git/GitHub and assist in maintaining proper documentation for projects