Customer Relationship officer
Fiso Connect Pvt Ltd Lahore
مجموع سنوات الخبرة :8 years, 1 أشهر
Monitor all incoming calls from customer for all inquiries on billing and loans.
Analyze all customer issue and assist to resolve all within the required time frame.
Coordinate with the customers and ensure appropriate questioning to identify issues.
Manage all the customer inquiries and summarize same to be presented to management.
Maintain accuracy of all the data and verify same for all customer services.
Escalate all the issues to Management if required.
Administer and prioritize all customer takes and ensure achievements of all deadlines within required time frame.
Oversees, coordinates, and/or performs complex integrated activities of a specialized library service or area; plans, organizes, and implements the provision of services.
Reviews, evaluates, analyzes and makes recommendations for service improvements and implementation.
Creates or participates in the development and implementation of policies and procedures.
Implements and maintains service quality and productivity standards. Responsible for project management in specialized
Library service or area; develops and establishes deadlines, goals, objectives, workflow, and operational procedures
Monitors and oversees daily operations.
Responsible for complex problem-solving by working with other library departments, vendors and other entities outside the library.
Preserves records, equipment inventories, compliance activities, and collection usage statistics.
Performs miscellaneous job-related duties as assigned.
Monitor all incoming calls from customer for all inquiries on billing and loans.
Analyze all customer issue and assist to resolve all within the required time frame.
Coordinate with the customers and ensure appropriate questioning to identify issues.
Manage all the customer inquiries and summarize same to be presented to management.
Maintain accuracy of all the data and verify same for all customer services.
Escalate all the issues to Management if required.
Administer and prioritize all customer takes and ensure achievements of all deadlines within required time frame.
Assist the store manager in realizing or exceeding determined sales plans and target metric objectives.
Ensure consistent execution of company’s marketing and visual presentation Set up advertising displays and arrange merchandise on counter or tables to promote sales.
Train staff on how to drive sales through consistent development of product knowledge and customer service standards.
Keep daily record of store Sales, Purchasing etc.
got 2 nd division in one attempt of combined examination of Master
