Learning and Capability senior advisor
Ministry of Social Development
Total des années d'expérience :13 years, 0 Mois
Partner with line managers to identify their staff training needs through workshops and
TNA questionnaires.
- Develop the training budget and manage to deliver the plan within the budget.
- Negotiate with training providers and interview trainers for the programs.
- Build the yearly training plan based on the aggregated analyzed needs.
- Design and Market the training programs for all company concerned staff.
Achievements: - 85% was the average rate of learners’ satisfaction for five consecutive years.
- A successful Leadership development program which ended with promoting senior
managers to “C” level.
- 30% of Training Budget saving by Introducing Web-based training solution that trained
more than 300 employees per year.
- Training more than 250 employees on the “the 7 habits of highly effective people”
signature program.
- Introducing an English Language online solution “EF English School”.
Group of Companies BGC (six sectors)
Scope: Organize and market training for other sectors and sell training to sister companies as
well. Ensure GMC training requirements are being met by automotive sector.
Gather data for TNA analysis. Coordinating all training programs and events.
Responsible for training resources and facilities. Handling all Communication with
Industrial Modernization Center (EU entity operating in Egypt).
Answering all inbound calls at 888. Understands Customers’ needs and provide and
advisory service. Meeting Contact center KPIs.
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