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Ahmed Abdalrhman hassan abdalla Alhlo, IT Specialist

Ahmed Abdalrhman hassan abdalla Alhlo

IT Specialist·Jaidah Group

Qatar

Bachelor's degree, Telecommunication And Information Technology

Work experience

Total years of experience: 11 years, 10 months

IT Specialist

November 2019 - Present

Jaidah Group

Doha, Qatar

November 2019 - Present

Offering support to CUL end-users who experienced problems with their computers and tablets, software, and phones. Issues also included Active Directory and MS Exchange user setup and maintenance. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Efficiently managed network infrastructure and provided desktop support to all company locations in Qatar.
Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

IT Engineer

June 2018 - November 2019

Doha Gate

Doha, Qatar

June 2018 - November 2019

Engineering technical roles (design, ensuring implementation of specifications when implementing, supervising implementation and managing labor, identifying resources needed for implementation - materials, labor, equipment -, preparing executive plans).

I also perform administrative roles (communicating with the consultant or the project owner and providing them with reports under the direction of the project manager, following up the abstracts and cash flow, contractual tasks).
Company industry:
Electrical Engineering
Job role:
Information Technology

Information Technology Support Specialist

May 2018 - June 2019

Dana Damascus trad.Cont& & Transport W.L.L

Doha, Qatar

May 2018 - June 2019

Manage office operations, conduct government transactions and maintain local network
Company industry:
Translation & Document Processing
Job role:
Customer Service and Call Center

Information Technology Support Specialist (IT Support Specialist)

November 2015 - May 2018

Ora,concept

Khartoum, Sudan

November 2015 - May 2018

Side survey, Design, Implementing and configuring of computer network, Video Surveillance System, Time Attendees & access control System equipment ( hardware/ software).
Project Engineer of computer network, Video Surveillance System, Time Attendees and access control System.
Project managing a technical team.
Company industry:
IT Services
Job role:
Information Technology

Service desk Engineer

March 2014 - May 2015

worked from home

Khartoum, Sudan

March 2014 - May 2015

I worked from home as a technical support and help desk engineer for small business company from (March 2014 up-to
May 2015)
Responsibility: installation operating systems, applications, hardware, network, printers, and troubleshooting.
Company industry:
IT Services
Job role:
Information Technology

Education

University of ElNILIN

January 2011

January 2011

Bachelor's degree, Telecommunication And Information Technology

Sudan

But for special circumstances, I stopped at the fourth year

Skills

IT HelpDesk
Expert
IT HelpDesk
Expert
Networks
Expert
Networks
Expert
IT Administration
Expert
IT Administration
Expert
Hardware
Expert
Hardware
Expert
CCTV
Expert
CCTV
Expert
CCTV
Expert
CCTV
Expert
Active Directory
Intermediate
Active Directory
Intermediate
CCNA
Intermediate
CCNA
Intermediate
Data Base Administration
Intermediate
Data Base Administration
Intermediate
Wireless access point design ,installation and configuration
Expert
Wireless access point design ,installation and configuration
Expert
Strong Help Desk Support
Expert
Strong Help Desk Support
Expert
MS Project
Expert
MS Project
Expert
Network Administrator
Expert
Network Administrator
Expert
ITIL
Intermediate
ITIL
Intermediate
Microsoft Office 365
Expert
Microsoft Office 365
Expert
Preparing Maintenance Reports
Expert
Preparing Maintenance Reports
Expert
Windows Server Administrator
Expert
Windows Server Administrator
Expert
Administrator office
Expert
Administrator office
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
System Administration
Expert
System Administration
Expert
Desktop Support
Expert
Desktop Support
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technical Support
Expert
Technical Support
Expert
Hardware
Expert
Hardware
Expert
Installation
Expert
Installation
Expert
Science
Expert
Science
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
CCTV
new horizon sudan
Jan 2018
CCTV
new horizon sudan
Jan 2018
Database Fundamentals
MVA Microsoft Virtual Academy
Apr 2015
microsoft office 365 identity and service
new horizon qatar
Jan 2020