Sales Support Supervisor
Gulf Taybat For Trading
مجموع سنوات الخبرة :15 years, 4 أشهر
• Developed a business plan and sales strategy for the market.
• Responsible for the performance and development of the salespersons.
• Being available to the salespersons when they need advice or information.
• Investigated reasons for lost sales.
• Successfully resolved escalated customer issues, maintaining a 95% customer satisfaction rate and fostering positive clientrelationships.
• Developed and implemented KPIs to track team performance, leading to a 10% increase in sales support efficiency within the first year.
• Overachieved sales targets and KPIs through effective territory management, customer engagement, and ensuring timely products' delivery.
• Client: Expedia Group, US & CA POS
• My mission were to ensure client success and satisfaction. proactively identified opportunities to improve the customer experience while onboarding newcomers, coaching and developing agents on how to provide excellent support to customers, along with instilling in them the ability to remain calm and empathetic in the hard situations to improve each customer experience. Tracking customer satisfaction metrics, preparing and compiling reports for the company to determine which practices are most effective. I also provided sales teams support and implement business growth strategies for our client.
• Led successful onboarding processes for new agents, resulting in a 30% decrease in time-to-value and increased teams’ efficiency.
• Spearheaded comprehensive sales training programs for all teams, equipping them with advanced sales techniques, negotiation skills, and persuasive strategies, resulting in a 33% increase in overall sales
• Developed and delivered specialized training workshops focused on effective handling and de-escalation techniques, resulting in a 27% reduction in customer escalations and improved customer satisfaction scores.
• Led regular coaching sessions to refine team members' sales skills, resulting in a 19% improvement in upselling and cross-selling performance.
• Collaborated with sales managers to identify and address teams skill gaps through targeted training interventions, resulting in a 40% improvement in sales team performance metrics.
• Achieved a 21% increase in customer retention by implementing personalized customer success plans and conducting regular check-ins.
• Recognized as a subject matter expert, providing in-depth product knowledge and support to both customers and internal teams.
• Developed and implemented a customer feedback loop, resulting in a 25% improvement in product features and usability based on customer input.
• Provided training, coaching and mentorship to sales supervisors and team, fostering professional development.
• Conducted double visits to mega clients to provide hands-on support and strengthen team effectiveness.
• Developed and implemented innovative sales techniques and strategies resulting in a significant increase in sales.
• Negotiated, closed, and secured high-value key contracts with major industrial clients, resulting in significant market expansion.
• Achieved 25% sales growth through strategic client engagement and relationship management.
• Mentored, trained, and led sales team to exceed quarterly sales targets by implementing innovative sales techniques and renewable energy products positioning.
• Developed customized solutions, enhancing client satisfaction and fostering repeat business.
• Introduced LED lighting products, reducing customers electricity consumption by 65% to 80% .
• Established and managed a maintenance division, resulting in elevated profits by 36% and improved after-sales service.
• Led a high-performing sales team and Provided product training and demonstrations to retail staff and distributors to increase products knowledge and sales effectiveness.
• Identified and prospected new business opportunities, including retailers, distributors, and online channels.
• Built and maintained strong relationships with key decision-makers at retail stores, wholesalers, and distribution partners.
• Achieved sales targets and KPIs through effective territory management, customer engagement, and sales forecasting, resulting in a 22% increase in sales over the previous fiscal year.
• Started as an usher for a year with consistently high sales, over achieved targets and demonstrated leadership potential.
• Merited to be promoted to a team leader and managed a team of 17 Ushers.
• Trained and coached ushers on cross-selling techniques and product knowledge, got them Developed in communication, teamwork and persuasion skills to empower them to confidently recommend additional purchases and upsell opportunities to customers.
• Orchestrated cross-marketing initiatives that strategically promoted our targeted products, resulting in a remarkable 65% increase in sales.
Engaged in comprehensive studies in Business Administration and Commerce, gaining insights into key areas such as management, finance, marketing, and international trade. Developed strategic thinking, analytical abilities, and interpersonal skills crucial for navigating the dynamic landscape of modern business. Equipped with a solid foundation to drive innovation, optimize processes, and contribute to the sustainable growth of organizations in diverse industries.